Coffee is great but shipping can be slow
Coffee is great but shipping can be slow
By Diane T.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
47 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2003, Electric City Roasting Company is a small, women-owned, coffee company based out of Scranton, Pennsylvania. Our goal is to provide high quality specialty grade coffee for an affordable price.
Electric City Roasting Company (electriccityroasting.com) has 47 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
47 approved reviews, newest moderated first
Coffee is great but shipping can be slow
By Diane T.
coffee is great, customer service sucks
By customer
I set up an auto-ship of coffee to family for a gift over a year ago. I'm tole the day the shipment arrives is their happiest day of the month. Always timely and email updates let me know when it ships and delivered.
By Diane C.
I like your coffees. However, I would buy more of your coffee if only you sold it by the 1-pound bag instead of 12 oz. I know it would cost more, but it would be more convenient and I despise the continued downsizing of unit sizes instead of an appropriate increase of cost.
By Bob
Tried Blue Moose, wanted something stronger, ordered Velvet. Website shows Velvet as a dark roast, but what arrived was labeled medium roast and tasted lighter than Blue Moose. Also had the pull tab on the bag tear off before opening the bag. Disappointed.
By D. S.
Made sure everything was what I needed
By V.J. M.
Best decaf Colombian
By David Z.
Product was shipped quickly, and we love it! Delicious coffee celebrating the best show on earth?! Yes, please! Thank you!
By Olivia A.