coffee is great cst service sucks
coffee is great, customer service sucks
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
47 reviews
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Founded in 2003, Electric City Roasting Company is a small, women-owned, coffee company based out of Scranton, Pennsylvania. Our goal is to provide high quality specialty grade coffee for an affordable price.
Electric City Roasting Company (electriccityroasting.com) has 47 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
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coffee is great, customer service sucks
By customer
I have been trying to contact Electric city Roasting co. for 2 weeks and i call and leave messages about my order, Leave my contact info etc... I went on chat and sat there for our an hour, than finally asked them to call me regarding my order .. I left all my info and still no return phone call.. no email.. nothing.... I like their coffee but i have an issue with the flavoring of my two last auto ship..
By jeanineaol.com