EGOReviews of egopowerplus.com

I have had the ego LB5300 handheld leaf blower for about a year without a problem. This morning I was getting electric shocks every few seconds through the handle! I called ego customer service who said this is normal and to wear gloves. Really!? The customer service person was very nice but seemed primarily trained to obtain customer information for marketing.

I purchased an EGO SNT2410 snowblower 11/30/23. We had very little snow last winter and I didn’t get a chance to use it until December 2024. I had snow clogging up in the left auger. I cleaned it out and chalked it up to packing snow. I used it 3 days ago in powder snow and had the same clogging problem. Upon inspection I noticed that the left auger was jammed right into the wall of the bucket and stuck against the bolt which holds the skid plate in place. I called Rona Canada, where I bought it which is a similar retailer like Lowe’s in the U.S.. Rona referred me to EGO customer service since it was over a year old even though it was like new and only used twice. This is where everything went downhill. EGO customer service wanted me to bring the heavy blower to a third party service centre 50kms from where I live. I called the service centre and they asked for pics. They promptly called me back saying the factory installed my augers backwards and to call EGO back for a replacement blower. I called EGO back. After many calls with pics and video sent I was told they can send me new augers which I can install myself or I can rent a UHaul at my expense and bring it to a service centre. This company screwed up the assembly of their equipment and they want the customer to fix it. This is totally unbelievable! I do not recommend anyone buying any of their products because if you have an issue they will not stand behind their products!

I own several EGO products and love them. Had an issue with one product, but the managers took care of it. I highly recommend EGO.

I will never buy any EGO products again. First off customer service is horrendous. Why is EGO using reps that have no knowledge of the products and cant make a decision if their life depended on it. I think I spoke to 1 white person out of 8 reps and she was competent. The reps inform that they will call back with some updated info but ghost you because they have no desire or skill set to perform the job hired to do. Secondly the products are shit. Batteries last just over 3 years and then garbage, paying good money for crap Thirdly, I have been waiting over 2 months for my blower repairs due to EGO rep not doing his job. Shit company, shit customer service and shit products. This is a no brainer, to never buy their products again and buy brands that are care about customer service.

My charger will not charge and the customer service requires me to do troubleshooting and leave my battery and charger hooked up for two hours before they will do a warranty claim Then I was hung up on by the customer service rep that is very disrespectful and poor service

I have looked into an ego mower but for the price its not worth it over the long haul. and ego mower at 699.00 vs a Honda mower at 699.00 will out last it and save big bucks over time. A battery for ego costs 399.00 and will have to be replaced over time where a Honda mower will only need a tune up. I don't understand why the whole mower costs 399.00 and the mower with a battery and charger is 699.00.

I purchased the EGO 615 Leaf Blower. The battery life diminished with every use after fully charged. Worse than anything was the customer service. I was happy to swap it out for the same product from Lowes, but I attempted to do this after 34 days (instead of less than 30 days). I was forced to use EGO's customer service who had me running my own battery tests. Ego does not stand by the product and Lowes should not be using them.

I purchased an Ego Power Plus 765 cfm leaf blower a year ago through Ace Hardware. Ace ordered it in and was very efficient in doing so. The Ego leaf blower is as powerful as any of my previous gas blowers which lasted many years. The only issue is that, even with the larger battery, on maximum power it only lasts about 20-25 minutes which is barely enough to do my front yard (I have an acre). The battery recharges in about the same length of time as it discharges on full power. The answer would be to buy an additional battery, but these are $$$. The only real negatives are the shoulder strap and the attachment point on the unit. It seems awkward to handle when the strap is over my shoulder so I don't use it. The other thing that is annoying is the constant on lever. It works great, but often when I am carrying it, my leg or sleeve brushes against the lever turning on the blower. A small, easily pushed lock button would prevent this. It is only a minor annoyance, however. All-in-all I like this blower.