EGOReviews of egopowerplus.com

I bought a CS1804 chainsaw off ebay, as it had a cheaper price than Amazon, back in early March. Consumer Reports has it highly rated and with a 5 year warranty. It broke today, the tension holding bolt came completely out and will not go back in the damaged plastic. So about 7.5 months of use. I did get much wood cut but have much more yet to do. So like others I called customer service to get a warranty replacement. While the service rep was polite he referred me to the warranty info on the website which indicates only tools purchased from "authorized sellers" will qualify. Lowes and a couple others are the only authorized sellers it appears neither ebay nor Amazon sellers are on their short list. So another $300 to replace the saw since I now have over $150 in batteries and chains for that specific saw. I di buy from Lowes this time, so hopefully they will honor the warranty if need be. However, I note several others here who did buy from Lowes but still got stiffed. I also complained to Consumer Reports, so hopefully they will update their ratings.

I purchased an Ego lawn mower 3 years ago from Lowes and it died. I can't find my receipt for it and Lowes can't help me. I called the Ego customer service and they told me they would send me an email conformation of registration. I never got it so I called today and was told I'm not going to get it and was hung up on. I am now trying my 7th phone call. Customer service with Ego is more than worthless. Buyers beware!!!

Horrible customer service. Battery died after three uses, customer service too busy to help. DO NOT BUY EGO PRODUCTS.

Bought a lawnmower for it to die in the first 6 months. It has been a month now that I have been fighting the warrantee. Ego has told me three times now "Call back in __ days. After that time span we can escalate." It is never escalated or handled they just keep telling me to call back later. Sent me to two "service centers" and neither could work on the mower (one was a Lowe's). The Lowe's I took it to sent it too a third party repair facility. They have no idea where it is just the it is scheduled for repair. Now I have nothing but a piece of paper and a half mowed lawn.

EXCELLENT weed eater! None better in the universe. PRODUCT SUPPORT when there is an issue is AMAZINGLY HORRIBLE!!!!!! There was an issue on day 1 with the feed at the bottom of the weed eater. The part required would be shipped to me. That was June/24. Numerous phone calls & emails from me to them over the ensuing months. The part arrived today, Oct 23/24. I went thru the entire Canadian summer without. How incompetent is that?!?!?!? By the way: they sent, in 2 separate boxes, the same part. Not great for EGO profitability.

I bought an 18 inch EGO chainsaw and used it maybe 1 hour. The chain tightening system stopped working so I was instructed to return it to Northern Tool for repairs. That was 4 to 5 weeks ago and still no parts to repair my saw. Called EGO and they will check on it. No possibly of a refund or replacement. I checked online and it seems that this is a common problem with this saw. Beware of EGO. No service at all. Bert Ruege

Purchased a sealed box from Lowe's with their 765 CFM Blower and 5 AH battery. Lowe's said they don't open the boxes and returns from other customers have to go back to EGO for repackaging. The blower came with the wrong battery! Instead of the 5 AH battery it had a 2.5 AH battery inside the box. Lowe's refused to take the return since it was outside the return window (48 hours). EGO support was unbelievably dismissive. I escalated the case to a manager who was even more dismissive. She (Amanda) couldn't get off the phone fast enough. Then she sends me an email that says they're not willing to do anything and she closes the case. She didn't even give me a chance to respond. I tried to email back and received an email that the case was closed. I've read a lot of other complaints with EGO packaging products incorrectly and not fixing the problem for customers. I just can't stand behind a company that does this. Very dishonest and shady behavior. The company is full of liars and thieves.

EGO equipment is garbage and their customer service people are so rude and disrespectful. Instead of helping the customer I was told I'm the problem. Four months and the product died.