EFE GlassesReviews of efeglasses.com

500 Livonia Ave, Brooklyn, NY, New York

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The Fair Hearing score

3.5/ 5

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147 reviews

EFE Glasses3.5Average

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About EFE Glasses

EFE strives to provide the most affordable glasses & the best quality lenses along with professional customer service, providing the best value prescription glasses, sunglasses and reading glasses.With sophisticated manufacturing processes, our custom-made products can give you different lifestyles and lighten everyday life.EFE has its own assembly line to use state-of-the-art optical materials and the most up-to-date manufacturing processes. Our glasses are custom-made and come directly to your hand from our factory. We can overcome many capital constraints that a typical retail establishment cannot save, there are no indirect costs of middlemen or retailers, so shopping on our site is much cheaper than on typical retail stores.

EFE Glasses (efeglasses.com) has 147 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.

Also known as: efeglasses.com
Website: efeglasses.com
Category: Vision & Hearing
Location: NY, New York
Listed on The Fair Hearing: 2026

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Oct 12, 2023

Customer service is horrible

Customer service is horrible. First they told me my package had been delivered and to please check my mailbox again, it’s the size of a shoe box, is locked but I do, they tell me to go to the post office, I do, twice, then they tell me to call the same post office that i just went to in person and now they tell me the package has been signed for, but that not how it works here. the mailman leaves a notice in your mailbox and you have to take that notice down to the post office and pick it up. IF it were a package you needed to sign for. I would never do business with them. their product might be good. but they don’t care about their customers

By Donna

Response from EFE Glasses· Oct 12, 2023

We understand your frustration, and we want to assure you that we have contacted the tracking company multiple times to try and resolve the issue. Unfortunately, we received a response from the tracking company that your package was signed for and delivered. Once a package is marked as delivered, there is little we can do on our end to resolve the situation. As we mentioned in our previous communication, we recommend that you reach out to USPS for compensation as they are responsible for the delivery of your package. We understand that this is not the outcome you were hoping for, and we sympathize with your position. Please know that we take customer satisfaction seriously and always strive to provide the best service possible. We stand behind our products and value your business. If it is determined that the package is indeed lost and cannot be located, we will gladly refund you the full amount of your order. We strive to provide excellent customer service and want to make things right for you. We apologize for any inconvenience caused and appreciate your understanding as we work to resolve this issue. Please rest assured that we are doing everything we can to assist you in this matter. Thank you for your understanding. Best regards,