Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
EditorialistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
701 approved reviews, newest moderated first
Immediate assistance and explanation given of question asked.
By Monica W.
Response from Editorialist· Jul 1, 2025
Hi Monica! Thanks so much for the review! 😊 Glad we could help right away and clear things up for you. Let us know if you ever need anything else!
Friendly However did not provide the solution to the key element of my problem that I needed to uncheck the use as shipping address box which would then open up the data fields for me to put in my home address which would then give the credit card company my home zip to check against
By Chris F.
Response from Editorialist· Jun 26, 2025
Hi Chris! Thank you so much for your honest review and for highlighting the part of the process that caused confusion. We completely understand how that checkbox—located in the upper right corner when entering address details—can be easy to miss. We've already shared your feedback with our team to explore how we can make this step clearer for future shoppers. We're really glad you were able to figure it out, and we’re here if you ever need help again.
I think ya’ll are good
By Robin Armstrong W.
Response from Editorialist· Jun 23, 2025
Hi Robin! Thank you so much for your kind words! We're really glad to hear that you had a positive experience with us. If you ever need anything else, don’t hesitate to reach out — we’re always here to help.
Great customer service. The item I ordered ended being out of stock. They let me know very fast and refunded me quickly. Thank you !
By Andy
Response from Editorialist· Jun 20, 2025
Hi Andy! Thank you so much for your kind words! We're sorry the item was out of stock, but we're glad we were able to update you quickly and process your refund without delay. We truly appreciate your understanding and hope to have the chance to serve you again soon! 💛
Transaction was problem free and quick. Would use again, and would recommend.
By Pat B.
Response from Editorialist· Jun 12, 2025
Hi Pat! Thank you so much for your kind words! We're thrilled to hear your experience was smooth and hassle-free. We truly appreciate your recommendation and look forward to serving you again in the future!
very quick response from customer service any time I needed an update via email, and was nice to feel like I wasnt communicating with a robot. felt personal!
By Katherine J.
Response from Editorialist· Jun 11, 2025
Hi Katherine! Thanks so much for your kind words! We're really glad to hear our support team made it feel personal, that's exactly what we aim for. Your feedback means a lot and helps us keep bringing our best. We're always here if you need anything!
I bought a The Row Margaux bag- and they were able to source it right away in the color I wanted. Thank you Editorialist!
By Marissa Casey F.
Response from Editorialist· Jun 11, 2025
Hi Marissa! So glad we could find the Margaux in your perfect color! Thank you for trusting us. Enjoy your new bag and style it your way!
Prompt response!
By Chris B.
Response from Editorialist· Jun 9, 2025
Hi Chris! Thank you so much for your kind review! We're truly grateful for your feedback and thrilled to know that you had a positive experience with us. If there's ever anything more we can do for you, please don’t hesitate to reach out. We're always here to help—and we look forward to assisting you again in the future!
