Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
EditorialistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
701 approved reviews, newest moderated first
Awesome customer service! On point and love to help.
By Mijail I.
Response from Editorialist· Mar 19, 2026
Hi Mijail! Thank you so much for your kind words. We always aim to provide attentive and helpful service to every customer. We appreciate your support and look forward to serving you again soon!
I couldn’t find this dress anywhere online in my size but just happened to click the Editorialist website and it was available! The ordering was simple and I was notified when it shipped and it arrived on time. Very satisfied with my purchase.
By Amy C.
Response from Editorialist· Mar 19, 2026
Hi Amy! We’re so glad you found your dress with us! Thank you for sharing your experience, and we’re thrilled it got to you just in time. We hope to help you again in the future!
Awesome service and rapid too. A great dress which I have not received yet but I know will be very nice on me, color and design. I will be looking out for other items in shopping at Editorialist in the future. I take the opportunity to say "Thank You" to Editorialist!
By Richarda
Response from Editorialist· Mar 18, 2026
Hi Richarda! Thank you so much for your kind words—we really appreciate it! We’re so glad you’ve had a great experience so far, and we’re excited for your dress to arrive—we’re sure it’ll look amazing on you! We truly appreciate your support and look forward to helping you find more pieces you love at Editorialist. Thanks again for choosing us!
You overcharged me in taxes and when I emailed you about it, I never received a response. It's been over a week.
By JLB
Response from Editorialist· Mar 17, 2026
Hi Jermey! We’re sorry about the hassle. We checked our system and see that a partial refund was issued on March 7, 2026. We’d love to help get this fully resolved, but we haven’t heard from you through our official support channel yet. Please reach out to [email protected] and check your spam folder too, as we’ve tried contacting the email linked to your order. We’re ready to assist!
Editorialist had the item i wanted in stock. I was kept informed via email every step of the transaction in a timely manner. I would definitely use this site again and recommend it to friends and family.
By Jennifer S.
Response from Editorialist· Mar 17, 2026
Hi Jennifer! Thank you for your feedback! We’re thrilled to hear that your experience with Editorialist was smooth and that our updates were helpful. We work hard to keep everything on track, so your shopping is as easy as possible. If you ever need assistance or have questions in the future, feel free to reach out to us at [email protected]. We’re always happy to help.
Website is dogshit, clogs up search results with items not in stock. Completely useless at doing its allged job of finding items.
By Cowboy
Response from Editorialist· Mar 16, 2026
Hi Cowboy! We’re sorry to hear about your experience. Availability can change quickly across our partner retailers, which may sometimes cause items to appear unavailable after being listed. We’d be happy to look into this for you; however, we weren’t able to locate any order details to trace it further. If you could share more information, we’d gladly take another look. If there’s anything specific you’d like help with, please feel free to reach out to us at [email protected]. We’re here for you.
Package never arrived. Submitted 3 inquiries and never heard back from company.
By Ayden C.
Response from Editorialist· Mar 14, 2026
Hi Ayden, thanks for bringing this to our attention. After checking our system, it appears your order was delivered via UPS on March 6 with a proof-of-delivery photo. We’d like to help resolve this, but we haven’t received any messages from you through our official support channel. Please contact us at [email protected], and kindly check your spam folder as we’ve also reached out to the email associated with your order. We’ll be happy to assist further.
Every year I purchase myself a birthday present. I was able to purchase a bag that I had been searching for that was no longer in stock on the retailer website. I was so excited to find it here at the Editorialist. It came perfectly packaged and I love it. I am so glad that I was able to find this bag.
By Tiffany
Response from Editorialist· Mar 14, 2026
Hi Tiffany! Thank you so much for your kind words! We’re so happy you found the bag you’d been hunting for, and that it arrived perfectly. Enjoy your new treasure—we can’t wait to help you find your next one!
