Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
EditorialistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
701 approved reviews, newest moderated first
Great service, package arrived 48 hours after placing order!
By Lauren G.
Response from Editorialist· Oct 16, 2026
Hi Lauren, thank you so much for your lovely review! We're delighted that your order arrived so quickly and that you had a wonderful experience with us. We truly appreciate your support and look forward to welcoming you back to Editorialist soon!
Ordering, shipping were great. The brooch delivered quickly from By Malene Birger. Most importantly, I received multiple contacts from customer service (text, email) to confirm that I was aware of the tariff/duties charges and that I could cancel. I confirmed I was aware of needing to pay DHL prior to delivery. This is above and beyond. thank you. Will do business with you again.
By J.M. L.
Response from Editorialist· Oct 16, 2026
Hi Joanne! Thank you for your thoughtful feedback! We’re delighted to hear that your experience was smooth from start to finish. Keeping our clients informed and ensuring they feel confident throughout their shopping journey is always a priority for us. We truly appreciate your trust in Editorialist and look forward to welcoming you back for another wonderful shopping experience!
Very good, thank you
By Mr. SEYEDMOHAMMADREZA G.
Response from Editorialist· Oct 16, 2026
Hi Gilda, thank you for your kind feedback! We’re happy to hear you had a good experience with us. We truly appreciate your support and look forward to assisting you again!
The order was easy to place, arrived speedily (within the time period stated). The product was as expected and fit well.
By Anne W.
Response from Editorialist· Oct 16, 2026
Hi there, Thank you so much for your wonderful review! We're delighted to hear that you had a smooth ordering experience, received your order within the expected timeframe, and were happy with the product and fit. We truly appreciate your support and hope to assist you with another great shopping experience soon!
The item I purchased was a great price and shipping was fast.
By Celeste O.
Response from Editorialist· Oct 15, 2026
Thank you for your wonderful review! We're so happy to hear that you were pleased with the price and fast shipping. Your feedback means a lot to us, and we look forward to helping you discover more great finds at Editorialist! Best regards, Team Editorialist
This company is not to be trusted. They input my billing and delivery information incorrectly. Not only did I never receive a $760 item, I lost $140 in import tax. I would love to give them zero stars. Stay clear of this company!
By Lucille M C.
Response from Editorialist· Oct 14, 2026
Hi Lucille, We’re sorry to hear that your experience with Editorialist did not meet your expectations. We understand how frustrating it must be to have concerns about your delivery and the additional import duties paid. As discussed in our previous correspondence, our records indicate that the order was delivered to the address provided at checkout, although we understand your concerns regarding the delivery and the address you intended to use. Our team has been in contact with you regarding this matter and will continue to cooperate with your financial institution used throughout the review process. We take your feedback seriously and appreciate the opportunity to review your concerns. Thank you for bringing this to our attention.
Great price on my item. Super easy purchase process and great communication throughout.
By Maureen M.
Response from Editorialist· Oct 14, 2026
Thank you so much for your wonderful review! We’re delighted to hear that you found a great price on your item and enjoyed a smooth purchasing experience. We truly appreciate your kind words about our communication and are grateful you chose Editorialist. We hope to serve you again soon!
Great quality and comfortable feel. Flawless transaction.
By Charles
Response from Editorialist· Oct 14, 2026
Hi Charles, Thank you for your wonderful review! We're happy to have made your experience a positive one and look forward to welcoming you back soon.
