Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
EditorialistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
701 approved reviews, newest moderated first
Great style at a nice price -love the site
By Jackijc
Response from Editorialist· Jul 8, 2026
Hi Jacquelyn, we're thrilled to hear that you love our selection and found great style at a great price. We truly appreciate your support and look forward to shopping with you again soon!
The order was filled promptly
By Rider from F.
Response from Editorialist· Jul 6, 2026
Hi! We're delighted to hear your order was fulfilled promptly. We appreciate your support and look forward to serving you again!
Color looks absolutely nothing like the picture. It is way darker. I wanted a very very light pink, and this was nowhere near light
By Grimballs
Response from Editorialist· Jul 5, 2026
Hi Nichole, we're sorry to hear the color wasn't as expected. We understand how disappointing that can be. Please reach out to our Customer Support team so we can review your order and see how we can help. Thank you for sharing your feedback.
I am amending my previous bad review and would like to provide an update. I initially had an issue with my order, and could not get a response for assistance (I used the form through the website, and I also submitted an email). While they said they could not find any communications from me, they promptly emailed me back and quickly assisted with a return and refund. I am very pleased with the customer service provided. I hate I had to leave a bad review to get assistance, but am happy with the result. Thank you!
By Tawni L.
Response from Editorialist· Jul 3, 2026
Hi Tawni! Thank you so much for taking the time to update your review. We truly appreciate your transparency and are glad we had the opportunity to make things right. We're sorry for the initial frustration you experienced, but we're delighted to hear that our team was able to assist you promptly with your return and refund. Your feedback is invaluable, and we'll continue working to improve our service. Thank you again for giving us the chance to help, and we hope to serve you again in the future.
Prompt service, free shipping
By L. K.
Response from Editorialist· Jul 2, 2026
Hi Lisa! Thank you for your wonderful feedback! We're delighted to hear you enjoyed our prompt service and complimentary shipping. We truly appreciate your support and look forward to serving you again soon!
You shipped me the wrong shirt (I ordered Atlanta and you shipped me Philadelphia). That said, I've reached out twice asking for information on how to return and have yet to receive a response yet.
By Megan S.
Response from Editorialist· Jul 2, 2026
Hi Megan!Thanks for bringing this to our attention. We are so sorry to hear that you received the wrong item! We took a look at your order details and can confirm that a Philadelphia shirt was selected at checkout, which matched the confirmation email sent your way. This review is actually the first we're hearing about the mix-up, but we want to make sure we get this sorted out for you right away! We have reached out to you via email regarding this matter and would be happy to assist further. Please check your inbox and respond to our message so we can review the issue and work toward a resolution.
I have not received my order and have sent an email to customer service but I have not heard back.
By Dejour W.
Response from Editorialist· Jul 1, 2026
Hi Dejour! Thank you for your feedback. We're sorry to hear about the trouble this has caused. Upon reviewing your order, we can confirm that UPS marked the package as successfully delivered to your address on Thursday, June 25, with proof of delivery on file. At this time, we have not received any prior messages from you regarding this concern, but we want to ensure this is fully addressed for you. Our team has also reached out to you directly. We kindly ask that you reply at your earliest convenience so we can assist you further and move this forward without delay.
Such an incredible company. Literally, you can’t possibly have better customer service. I had an issue and it was COMPLETELY resolved in less than 20 minutes. Thank you. 🙏🏼 You have a customer for life.
By FGM
Response from Editorialist· Jun 30, 2026
Hi Frank! Thank you so much for your kind words and for taking the time to share your experience. We’re truly glad we could resolve your issue quickly and make things right for you. Your support means a lot to us, and we’re so happy to have you as part of our community. We look forward to assisting you again in the future!
