Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
EditorialistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
701 approved reviews, newest moderated first
Fast and quick
By Kelsey
Response from Editorialist· Jul 23, 2026
Hi Kelsey! Thank you so much for your kind feedback! We’re thrilled to hear that you had a fast and smooth experience with us. We truly appreciate your support and look forward to assisting you again soon!
Love these glasses 🤓
By Michelle S.
Response from Editorialist· Jul 22, 2026
Hi Michelle, we're thrilled to hear you love your glasses. Enjoy wearing them, and we hope to see you again soon!
I disliked the price
By Julie S.
Response from Editorialist· Jul 22, 2026
Hi Julie, thank you for taking the time to share your feedback. We understand that price is an important factor when shopping, and we appreciate your honest review. We hope you'll give us another opportunity to provide you with a better experience in the future.
Professional and quick delivery. Will be purchasing from them again!
By Iyanla G.
Response from Editorialist· Jul 22, 2026
Hi Iyanla! Thank you for your kind words! We're delighted to hear you had a great experience with our service and fast delivery. We truly appreciate your support and look forward to serving you again on your next purchase!
Product came quickly, in pristine condition, authentic - so happy they had my size so I could get the Celine jacket I wanted!
By Izzy
Response from Editorialist· Jul 22, 2026
Hi Izzy! Thank you so much for your wonderful feedback! We’re delighted to hear that your Celine jacket arrived quickly, in excellent condition, and met your expectations. We’re so happy we could help you find the perfect size for a piece you’ve been looking for. We truly appreciate your support and look forward to assisting you again on your next purchase!
It arrived in 2 days with standard shipping. Wrapped my shirt in some luxurious tissue like a boutique! Everything was perfect
By Tristan M.
Response from Editorialist· Jul 22, 2026
Hi Tristan! Thank you so much for your wonderful feedback! We’re delighted to hear that your order arrived quickly and that you enjoyed the packaging experience. We truly appreciate your support and look forward to welcoming you back for your next purchase.
My $400 Ex Nihilo fragrance arrived with damaged packaging. After a week, and initially offering NO help, the best they could offer me was a 5% refund. Do not buy expensive stuff through this company. It is not worth the chance of something happening to it in transit. Don't believe their reply. They think that the outside sleeve of a $400 fragrance is worth 5%. I regularly trade and resell my fragrances, and presentation and packaging is a big part for collectors. So either they don't understand the value of what they're selling and the market for it, or they just don't care.
By Chaz L.
Response from Editorialist· Jul 21, 2026
Hi Chaz, We’re sorry to hear about your experience and appreciate you sharing your feedback. Upon review, based on the photos provided, the item itself was not damaged, and the packaging showed minimal damage to the box. However, we understand that receiving an item in less-than-perfect condition can be disappointing, and we’d like the opportunity to take a closer look at your case to better understand what happened and assist further. One of our Customer Care team members has reached out to you, and we look forward to helping resolve this matter.
Great purchase great packaging very pleased
By DESIREE D.
Response from Editorialist· Jul 21, 2026
Hi Desiree! Thank you so much for the fantastic feedback! We're thrilled to hear that you had a great purchasing experience and that you were pleased with the packaging. We hope you love your new item, and we look forward to serving you again soon!
