Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
140 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In addition to being the areas largest tire dealer, Conrad's performs comprehensive automotive repairs. We service everything on your foreign or domestic car, truck, or van, including doing tune-up and engine performance work.
Conrad's Tire Express & Total Car Care (econrads.com) has 140 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
140 approved reviews, newest moderated first
Took my car there bc it wouldn’t start. They ran diagnostic and put in new battery charge over $500. Told me I had a leak in water pump wanted over $1200 for everything. Took to another place who charged under $450 for everything to replace pump. Imagine I paid more for battery and diagnostic than the water pump. Will never go to a Conrad’s again. Big time rip off
By Christine
Can we say ZERO stars? Stay clear of this tire shop if you are in the Macedonia area (or just Conrad's Tire places in general)! My boyfriend got two "new" tires for his van...do these look NEW to you? And what's with all the messy grease sealant? Come on! I would NEVER recommend this shop to anyone. After complaining to corporate--we were told "tough luck." Totally unprofessional and will never be back. Buy your tires literally ANYWHERE else but here!
By Angela W.
This is Conrad's definition of a "good" job and a "new" unused tire is a joke. They didn't even put a new valve stem on it. I have never felt this sick about getting tires in 22 years of driving. My front tires that have never been cleaned in a year look way better. Their top guy is holding my signature over my head. Do not ever sign anything before looking at it coming from them. Go somewhere else where they may actually care and take care of their customers.
By Doe J.
I went their they lied and said they were closed because the 40 year old working their was too lazy never coming back
By Zane G.
Worst experience ever. Lugnuts cost more than my tires. Charged me $30 per lugnut. x5 for a tire thats $150 for lugnuts on each tire. I called 2 days in advance they said they ordered them. I come in day of and they don’t have my tires or lugnuts. Wanted me to drop off my vehicle at 8am and they said they would call me when its done. Couldn’t even give me a time frame. They finally called at 5pm. It took them all day! Will never recommend this place to anyone. Salesman type of scum. I honestly think they raised the price because they didn’t want to do business with me. I don’t want to bring race in this but this establishment will never see another dollar of mine.
By Jakob H.
Service Manager, Kane, and his Technician provided great service for me at the Willoughby, Ohio location knowing I needed the work done ASAP. Fast, efficient, inexpensive, very happy with this type of old-fashioned service. Thanks....Wouldn't consider going anywhere else next time around. Will surely use Conrad's when other vehicles in fleet need service.
By Bruce E.
2 years ago, I went to Conrad’s in Alliance for a specific repair. They charged me $800 and did not fix the issue. Went to Nissan and they fixed the issue for $500. Flash forward to now, figured I’d trust a different Conrad’s for an oil change. 4 hours later, they were not done, and not until I showed up wondering what was going on did they say they would start on it. There will be no third chance. Rather go to Valvoline which I’ve been doing with no issues from them.
By Anonymous C.
Conrads tried to scam me for $ 3200 in repairs, the first time I had overly high priced repairs, got it done elsewhere for $ 471. I will never go there again.
By john
