Conrad's Tire Express & Total Car CareReviews of econrads.com

I took my 2008 milan in for check engine light. I was told air pump was bad and was replaced for 963.00 dollers. I picked up the vehicle the next day and check engine light came back on, when I took it back they told me it would cost thousands to track down the actual problem

If you see a Conrads Express truck avoid it at all costs. Driver is probably not sober enough to be driving. They have no conscience about putting this guy on the road everyday. I am positive he would not pass a breathalyzer any given morning. Drivers beware

My mother took her car for oil change,each time,3 times in a row,her oil was exactly 1 quart low...called store,located in ellet ohio,woman called me a liar over the phone...and they over inflated her tires,the engine requires 5.7 qts oil,they put in just under 5 qts...and they said have her bring car in they'll look at it,tire pressure on door sticker reads 35 psi,they put 42 in all tires...and took car to walmart for oil change and lo and behold...the proper amount of oil was put in...i did not have to add a quart right after oil change. Bottom line...DO NOT TRUST THIS STORE TO PROPERLY DO ANYTHING ON YOUR VEHICLE!!!

My 2013 mazda3 needed exhaust system repair. Paul worked diligently to complete repairs including an unanticipated replacement for my safety. The cost was reasonable- I was not charged for unanticipated repairs. I chose to wait while work was completed. I observed teamwork and excellent customer service to walk-in customers. I only trust Conrad’s Vermilion for my car repairs.

Purchased 4 tires and Alignment got a better deal than what I was gonna get at a competitor. Alignment was great and car felt like a new car after service Thanks Conrads!

27 Jan 2026. URGENT and CAUTIONARY ADVICE. Brought my 2024 Toyota 4 Runner TRD Pro in to Conrad's in Berea for a Hunter Road Force tire balance, tire rotation, and oil change. The next day I was driving around town and was notified by the person I was visiting for the week that there was a large stain on their driveway. Upon returning to their home, it indeed was the oil from my truck. Checking my dipstick, it indeed registered nothing. I called Conrad's and was told to bring my truck in immediately. I have a skid plate on the front of my truck (for protection for off-roading) and I told the manager that I wanted every speck of oil removed as it acted as a serving dish for the six and a half quarts of oil that had drained out. The manager said that the technician admitted that he "thought he had seen a gasket" fly off during the oil change. Due to the absolute negligence of a simple oil change, I took my truck to Olmsted Auto to have them go over the work that had been done at Conrad's. The skid plate had been cleaned, HOWEVER, two of the guys working on my truck rolled my tires into the waiting room so I could have a look at the absolute mess the tech at Conrad's had done. Heavily scratched my rim most likely to his using a metal screwdriver to remove the weights instead of the appropriate plastic tool, and in the words of Olmsted Auto, "this is how you should NOT balance tires". The weights had been spread haphazardly around the rims of all four tires. I did reach Mike, a person in an authoritative position at Conrad's Tires who refunded me the full amount of service. I am now responsible for fully cleaning someone's driveway once it warms up as this occurred during subzero temps, and I will be contacting Conrad's for a rim replacement when I return to the area. (view pictures submitted on yelp and google reviews)

I had an appointment at the Mt Pleasant Pennsylvania location . The gentlemen that helped me was Mark and I have to say that he was very nice and helpful! The garage and the lounge for customers was very clean ! I would recommend to anyone and have for family and friends . I plan to go back for my car care needs in the future. So kudos to him and his team there .

Well I guess my wife & I are just not too smart. After several times of receiving very questionable substandard service we still went back. This time we went in for a simple routine oil change & tire rotation. After being lied to on several other visits about whether they actually rotated the tires as they were asked to do, I decided to mark the tires. Nope! The business was closed for the day when we picked up the car but we had asked that the keys be put under the floor mat. When I called today to find out why they werent rotated I was given the excuse that the tires were cracked. NOT TRUE! This is the 5th time that they havent rotated the tires as they were supposed to do. The mechanics are very lazy and will drum up whatever excuse they can to keep from having to do this. Also they love to call you with a list of recommended repairsthat can run into thousands of dollars, especially if you are a female that has taken the car in for the work. On one visit they told my wife that her lug nuts were bad and wanted almost $200 to replace them. I purchased a complete set for less than $40. I could go on & on about these people being dishonest. If you do choose to do business with them DO NOT allow them to do any repairs without going to another mechanic to see if Conrads was lieing about what work is needed done. If youre a female DO NOT go there! This last visit will indeed be our last visit. Tired of the lies & attempted scamming. STAY AWAY!