DYUReviews of dyucycle.com

I wish I coukd attach the screenshot to prove all I am about to say. The customer service is not responding at all. And that means via the chat, as well as via the service at dyucycle.com etc. That means that if you buy their bike thinking the warranty is a covering you for possible problems, that's not gonna happen as you have a warranty but NO way to communicate with them!!!! Absolutely sham!!

We bought 2 dyu A5 Ebikes less than 12 months ago and the battery has failed in one and we can't contact any dealers in Australia, as they all seemed to have closed .This is shocking customer service so now we have a bike that's useless.

Very good, best shop

The best e-bike for my needs yet! A5 glides smoothly and silently, trustful breakes, stop lamp, alarm that would scare even professional thief, very simple but useful kilometer counter, comfortable seat, when folded it can enter any escalator or car and you can keep it even in small flats, everewhere I can hear the compliments for its design… Every ride is a joy ride.

i bought two T1 from a retailer close to where i live , unfortunatly two weeks after i got tem the shop closed , and a week later one of my bikes has gone faulty , i thought i would contact DYU direc , trhinking they would help , i sent a copy of my invoice , nothing , no help , told me to buy new parts , warranty is through the retailer , i explaind it had closed down , then total silence , they just ignoring emails now ,

Placed order for parts, a month later, no response to emails, Phone disconnected. Called dealers in their network and those who answered said they've been ghosted as well.... Seems company has disappeared, but still taking peoples money...

Onder andere door de minder goede reviews die ik las én berichten dat je spullen moeilijk kon laten maken of terugsturen heb ik mijn bestelling snel geannuleerd (na al betaald te hebben). Ik kreeg het bedrag na een paar mailtjes over en weer netjes weer terug gestort. Goede service!

My wife bought a used ebike as a Christmas present for our daughter. Then, to jazz it up a little, I ordered a lock and rear basket from DYU's site. Unfortunately, I was sent a FRONT basket. I wrote, hoping to correct the error. The DYU team communicated well, and we exchanged several emails- ultimately resulting in my getting a rear basket AND a steep discount on the front one. I couldn't give them five stars, since they DID make a mistake, but I am very pleased with this company and how everything turned out. You need not worry about getting scammed by this company- they put a lot of effort into customer relations. I would give them an extra half star if I could- 4&1/2 stars!!