Dunkin' DonutsReviews of dunkindonuts.com

I ordered a hot Spanish latte this morning near Baclaran Church branch, and I was extremely disappointed. It was so bland—there was barely any coffee flavor, not even a hint of sweetness. It honestly tasted like it was just milk. I was really craving coffee too.” ☕😤

This was a letter I sent on February 6, 2026 to Dunkin Donut and did not receive a reply. Dear Chief Executive Officer, I am writing to share customer experience feedback regarding Dunkin and my intent is to raise two system-level concerns that have caused repeated frustration for customers and that appear to require operational attention rather than store-level correction. First, the in-store phone system is extremely unreliable. In many cases, calls do not connect at all. When the system does function, it often takes 25 minutes or more to reach a staff member. This makes it difficult for customers to place orders ahead of time, ask basic questions, or resolve simple issues without physically visiting the store. For a brand built on convenience and speed, this creates an unnecessary obstacle for both customers and employees. Second, the process for redeeming Dunkin’ Rewards points for donut purchases is inefficient. When attempting to redeem points for a dozen or two dozen donuts, transactions are often processed one item at a time at the register. As a result, what should be a quick transaction can take 45 minutes or longer. This leads to long lines, customer frustration, and added strain on staff — not due to lack of effort, but due to system limitations. There is a clear opportunity to improve this experience through POS enhancements, mobile app functionality, or a streamlined in-store redemption process for bulk reward purchases. Addressing these issues would significantly improve customer satisfaction, transaction efficiency, and overall store operations. I am sharing this feedback in the hope that it can contribute to continued improvement and long-term operational refinement within the Dunkin’ brand. Dunkin’ is a company many customers rely on daily, and resolving these system challenges would go a long way toward strengthening the customer experience. Thank you for your time and consideration. Sincerely Anthony Calleja

The nonchalant, cavelier attitude of everyone at the store level, all the way through corporate over the issue tells me everything I need to know that Dunkin is not what it once was and no longer puts customers first, it's a money grab. They've lost a customer, not that they seem to care. Perhaps going back to the values that the company had and training staff/management to handle matters in a professional, courteous manner should be reimplemented.

Bei Dunkin Donuts bestellt - Bestellung wurde kurz bevor Lieferzeit gewesen wäre storniert mit der Begründung - Ausgewählte Donuts nicht verfügbar ... ICH HABE 6 Donuts bestellt und 22 ZUR AUSWAHL gegeben - erzählt das jemanden anderen! Es waren die Standard Donuts und keine Spezials. Habt ihr Gäste? FINGER WEG von Dunkin Donuts ihr sitzt ohne Süßspeisen da. Achja - Geld muss man sofort überweisen, retour bekommt man es in 3-7 Tagen.

If I could give 0 stars i would, my mom ordered some donuts from here, the day they were meant to arrive they were sent back to dunkin, no attempted delivery, no explanation, it’s been 11 days, we’ve not had a refund, there is no way to contact dunkin, we’ve tried to contact dpd who said to contact dunkin, there is no reply to their social media or customer service email, this is disgusting

I placed a mobile order on Monday, which was supposed to earn an extra 100 points. I activated the offer before placing my order; however, the activation did not go through immediately, and no one seems to know why. I contacted customer service after picking up my order to ask what happened, and I was told that the missing points cannot be added manually. This was a very disappointing experience for someone who is a regular customer

If I could give zero stars I would. You're literally called dunkin DONUTS and there were no donuts for sale after 10 am? This is a regular occurrence with this location. However, when I call corporate the shitty customer service rep says "its not our problem contact the franchise owner" its literally your company?!? Billion dollar corporation and not even a single fricken donut after 10 am... WILD TIMES

Es schmeckt nach Wasser und ist viel zu überteuert. Außerdem mehr Eis als Getränk und Strohhalme verpiegen sich nach 2 Minuten