Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
195 reviews
DriftSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia. Learn more at www.drift.com.
Drift (drift.com) has 195 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
195 approved reviews, newest moderated first
Product was ok but you think you making a single purchase wjhen in fact they are signing you up for a monthly subscription service. I didn't know until a further payment came out when I hadn't purchased anythign. Their contact form doesn't work on their website and of course, no phone number so had to cancel through my bank. AVOID
By customer
Product never came. Impossible to get in contact with them about it. Also was signed up to a subscription (I didn’t choose this) which I cancelled as soon as I found out as they didn’t even send the first one / can’t trial one to begin.
By Ashley
I purchased two products from this company expecting quality and value for the price I paid, but what I received was nothing more than two plain, lifeless blocks of wood. Absolutely no scent, no freshness — nothing even remotely close to what was advertised. I genuinely regret throwing away the tree air freshener I had been using before, as it was far superior to this excuse of a product. It's honestly baffling how a company selling something so useless and misleading has made it this far. This feels like an outright scam. There’s no justification for charging this much for something that does absolutely nothing. Just thinking about the money I wasted makes my stomach turn. I feel cheated, and I want to ensure no one else experiences this level of disappointment. I strongly urge you — DRIFT far, far away from this company. Save your money and your sanity. Products like these should not be on the market, and businesses that operate with such a lack of integrity need to be held accountable. Avoid at all costs.
By Rohan Ch. S.
pls don't buy - no customer service charged me for extra ones - its not 50 % 1st order - refer a friend got nothing promised ! ouch
By fabioisbest
Total scam, you order an item then all of a sudden you're signed up for a subscription!? I cancelled my order 4 days before despatch, yet they still sent it. Chargeback going on my car now. Avoid at all costs.
By Andrew R.
Would give a 0 if I could. Terrible product smell undetectable within a week & my car is tiny. My £4 one from Asda lasted for weeks. Contacted them, no response. I then learn I’ve been signed up to an auto subscription & more of their rubbish is on its way. Caution with this company certainly wish I’d read the reviews. Hope they go out of business!!!
By Tracey M.
Bhuat badi chor campni hai, Scam karti hai. Sandel order kiya uske badle local thred class sandel 50₹ wali bhaji, Aur 600₹ lay liye Na to inka koi customer service no. H Na hi koi return karne ka koi option hai Froud company hai bhaiyon iske chaker mai mat padna.
By Durgesh R.
Scent lasted literally 2 days. False advertising.
By Kevin J.
