Smells like toilet cleaner
Arrived ok smells like toilet cleaner or very cheap car freshener for 3 times the price don’t waste your money
By gabrielle S.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
195 reviews
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With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia. Learn more at www.drift.com.
Drift (drift.com) has 195 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
195 approved reviews, newest moderated first
Arrived ok smells like toilet cleaner or very cheap car freshener for 3 times the price don’t waste your money
By gabrielle S.
Horrible customer service! Signed up for subscription and never received any of my orders for 2 months. Was told I could not get a refund. It is a total scam! Each time I contacted customer service they said they would send out a replacement and that was never received either. Don't waste your time or money! Someone needs to investigate this company for fraud!
By jonfit
If I could leave a zero I would Very very unhappy with the customer service Locked into a subscription forced to pay for another order I didn't want Super super unhappy
By Chantal P.
Scammed into a subscription. I cancelled it and then got an email to say that my order is on the way, so I have cancelled again. Product is nothing special and costs a fortune. Furious is not the word!
By Karen B.
Product is not as good as expected, especially for the price paid!! Locked into an unwanted subscription. Very poor product, do not buy, smell does not last
By Miss C.
Like others have said, you get locked into a subscription without even realizing it. When you try to cancel, their website conveniently crashes at the final step, making it impossible to get out of the subscription. Feels completely intentional and very unfair.
By Customer
Buyer Beware. I made a one time purchase and they automatically billed me for a subscription service without my approval. Once I discovered they had be billing me for a subscription, I emailed them to cancel the subscription that they had forced upon me. They confirmed that they would cancel my subscription but continued to bill me for 2 additional months anyway. They denied my request for reimbursement of the charges they made after confirming my cancellation. I would not recommend purchasing from Drift due to the deceitful nature of their business practices.
By D W.
Negative one instead of one star. WHATEVER YOU DO, DON’T BUY FROM THIS FRAUDULENT COMPANY!!!! First, you never receive the package! Next, it’s difficult to reach a live agent. Lastly you have to have an active monthly subscription to even get a product!!! This is THE WORST FRAUD ever!!! Be safe and trust reviews before throwing money away. Pathetic. Reporting to BBB
By Cordelia