Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Es la segunda ocasión que compro en Dossier , muy contenta de la calidad de sus productos y excelente servicio al cliente. Su atención es rápida y resolutiva. Una agradable experiencia en todos los aspectos.
By Sandra I.
Response from Dossier· Dec 26, 2025
Second time and still happy, Sandra? That’s what we love to hear. Thanks for trusting us again 💫
Excelente servicio. Hubo una fragancia que no me agradó y siempre estuvieron pendiente guiándome en todo momento para hacer la devolución. Gracias 😃
By Alejandra A.
Response from Dossier· Dec 26, 2025
¡Gracias por compartirlo, Alejandra! 😊 Nos alegra mucho saber que te sentiste acompañado durante todo el proceso y que la devolución fue clara y sencilla. Aquí estaremos siempre para ayudarte 💛
I had an issue where my package showed as delivered but was missing. I emailed the company immediately and within a few days a representative by the name of Andrew immediately stepped in, offered solutions, and reissued my order. Even with additional delivery issues, he remained kind, professional, and extremely responsive. I received my package today thanks to his dedication. Outstanding customer service — truly made a difference. I must say every company needs a “Andrew” on their team, he is truly amazing!
By Erica H.
Response from Dossier· Dec 26, 2025
What a journey, Erica! We’re so glad someone stayed on it and got everything safely to you in the end 🙌
Designer quality perfumes, designer quality service. The bottle is even of minimalist designer quality ! Thank you for giving us the chance to smell expensive.
By France V.
Response from Dossier· Dec 26, 2025
Smelling put together without overthinking it, France? That’s our favorite kind of compliment. Thanks for the love 💛
Dossier’s customer service was excellent. They were quick to respond, explained the exchange process clearly and in detail, and took care of the issue right away. I really appreciated how prompt and efficient they were in resolving the problem.
By Estefany M.
Response from Dossier· Dec 26, 2025
Fast replies and clear steps, Estefany? That’s how problems should get handled, always 😊
Catastrophique. Colis bloqué ou perdu depuis 12 jours (!!!!) à La Haye sans autre explication du service client que "si dans 20 jours il n'y a toujours rien, revenez vers nous". Nul. J'ai passé commande le 6 décembre pour faire des cadeaux de Noël que je n'ai jamais pu offrir. Nous sommes le 27 décembre. On m'avait annoncé livraison sous 10 jours... Site pas sérieux du tout, c'est terminé pour moi. J'ai déjà échangé avec hello@dossier en vain, ils ne font que m'enfumer. Le colis a l'air perdu, je demande donc à être remboursée immédiatement.
By Tata O.
Response from Dossier· Dec 26, 2025
Nous sommes vraiment désolés pour cette expérience, Tata! Les retards sont d’autant plus frustrants pendant cette période, et on comprend totalement votre déception. Si vous le souhaitez, notre équipe peut, encore revoir la situation avec vous à [email protected].
I had an issue with a spilled fragrance and the customer service was 10/10. They found the best solution and everyone was really nice.
By LindaK
Response from Dossier· Dec 26, 2025
A spill is never fun, Linda, but we’re glad the fix felt fair and friendly 💛
Great support- replied quickly with a useful solution that worked right away. Friendly staff. Great products & prices as well, which is why I bought from them in the first place.
By Jasper B.
Response from Dossier· Dec 26, 2025
Helpful, fast, and friendly, Jasper. That’s the whole goal right there 🙌
