Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Su aroma es 100% idéntico al perfume de inspiración, lo recomiendo totalmente.
By Gustavo P.
Response from Dossier· Jan 6, 2026
¡Gracias, Gustavo! Qué bueno saber que te gustó tanto. Agradecemos mucho la recomendación y que te hayas tomado el tiempo de escribirnos. 😊
I’m sharing this experience ‘cause I want to recognize Dossier’s great customer service. A couple of weeks ago, I placed an order and unfortunately the delivery service didn’t deliver it correctly. When I emailed their support team, they investigated the situation, confirmed what happened, and gave me the option of a refund or a replacement order. A few days later, I received my order. Thanks again. I’ll definitely continue a frequent customer. Lisseth
By Lisseth T.
Response from Dossier· Jan 6, 2026
Lisseth, thanks so much for sharing this. I'm really glad the team could look into it and get everything sorted for you. We truly appreciate you sticking with us. 💛
Dupe dossier of "baccarat rouge" not wort a penny . It does not last at all, after 30 min no smell present . It just evaporates almost immediately .
By Valerie
Response from Dossier· Jan 6, 2026
Hey Valerie! Scents can behave totally differently depending on skin chemistry, and it's honestly wild. That's why we've built such a big lineup at Dossier: to match all kinds of skin chemistry. If you feel like it, reach out. We'd love to chat and help you find a better fit. 💛
Very quick and prompt communication, great products.
By maddie
Response from Dossier· Jan 6, 2026
Maddie, this is the kind of message we love stumbling on. Fast replies, no back and forth, and everything just...works! Thanks for your feedback.
I made an order on 12/20/2025, everything is confirmed and paid for. But all my emails state that the products are on hold. I’ve emailed and submitted a help ticket with no response.
By Nicole W.
Response from Dossier· Jan 6, 2026
Hey Nicole! From what we can see, your order shows as delivered now, which is good news, right? However, if anything still feels off or you have questions, please don't hesitate to email us, and we'll take another look for you.
Excellent customer service after I made an address error and the team redirected it in time for Christmas
By Mark
Response from Dossier· Jan 6, 2026
That was a close one, Mark! Glad the address fix pulled through just in time for Christmas. Holiday win unlocked 🎄
I ordered their most demanded perfumes -Amber Saffron which was 10/10 really nice -Woody Sandalwood 8/10 very good -Fougere Oud 5/10 strong but smells very different than original -Discovery set , not yet tested. I wish they offer larger sets of 20 or 30. This will give us a chance to try more scents, which certainly increase their future sales They shipped my order within 72 hrs, but it took 6 extra days with the courier. I was not in a hurry and I got a price which was 20% below Amazon. So, it was worth it to wait few days The packaging was excellent, And I loved the magnetic covers of the perfume bottles. The perfume oil concentration was good but not excellent. Nothing compared with Duppe Scents Overall experience was very good, but I would prefer Duppe Scents even with their shipping delays and problems. Thanks God for such companies. They give us a chance to try these luxury perfumes. I stopped spending huge money on the name brands !
By Sameh F.
Response from Dossier· Jan 6, 2026
Sameh, this was a really thoughtful breakdown. Sounds like a few favorites, a few maybes, and an overall solid experience, which we love to see. Thanks for taking the time to share it all!
Excelente!! Estaba preocupada por mi pedido y lo resolvieron de inmediato
By Rocío L.
Response from Dossier· Jan 6, 2026
¡Qué bueno leer esto, Rocío! Me alegra saber que todo se resolvió rápido y sin estrés. Gracias por la confianza. 💛
