DossierReviews of dossier.co

I had a small issue with a sample product leaking in my shipment. It was one I was looking forward to trying, so I reached out to Customer Service and Valentin was incredibly helpful from the start. They helped me with a solution that I’m very happy with. I’ve had nothing but positive experiences with Dossier so far, and this was certainly no exception!

I requested a cancelation of an order made in error...less than 10mins I got a response and the order was canceled. Thank you dossier team!

Estoy decepcionado de la duración que tiene. Solo son como 30 min después el aroma se va. Respecto a la formula si me agrado.

Horrible service à la clientèle. Ils ont envoyé ma commande à la mauvaise adresse et ne veulent rien savoir. Fuyez cette compagnie

Commande de 150$ envoyée à la mauvaise adresse. Ne veulent pas aider, ils s’en balancent. Fuyez, horrible service clientèle !!!

I received two perfumes and one was great, it smelled just like the perfumes that it’s supposed to replicate. The other perfume was another thing, 0 smell except the smell of alcohol. I reached out to the customer service and was told that the product is not able to be returned due to it being part of a sample sale, and I can respect that. What I can’t accept is ordering a perfume and getting a bottle of rubbing alcohol. If the quality was bad it would be one thing, but it’s not even perfume. I’m incredibly disappointed, I would leave 1 star if it wasn’t for the other perfume being good.

En mi compra me equivoqué y pedí un perfume que no era, escribí para ver si me podían apoyar y la verdad que la atención fue maravillosa! Super atentos y amables! Gracias Yessica por tú ayuda!!

The scents are amazing and I feel like they have good general staying power. I still smell them at the end of the day, although they are less loud. I had an order arrive and one of the bottles leaked a little during shipping, which was a bummer. I contacted customer service, heard back same day, and was offered a partial refund and a discount for a future purchase. Great experience overall!