Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I had an issue, I emailed dossier and got help with it right away. It was super quick. I absolutely love the perfumes. I have not gotten one. I don’t like yet. Thank you Viorel.
By DesiRay M.
Response from Dossier· Jun 2, 2026
DesiRay, your appreciation means the world to us! It's always a pleasure to chat with you. Enjoy every magical spritz!
I really love my products and the smell last longer than I expected I am so satisfied
By Christelle K.
Response from Dossier· Jun 2, 2026
It's so good to hear it! Thanks a lot for sharing your experience, Christelle!
Excellent attention, they really solved my problem.
By Agueda O.
Response from Dossier· Jun 2, 2026
Appreciate the feedback, Agueda! We are always here for you!
Customer service was EXCELLENT. they assisted me promptly with my inquiry. Highly recommend this company
By Monica T.
Response from Dossier· Jun 2, 2026
Thank you so much for saying so, Monica! Welcome to the Dossier family!
Dossier has an extensive collection of fragrances at a fraction of the price. I reached out to Dossier customer support regarding a recent order and had great communication with Adrian. Check Dossier out @ dossier.co and you won't be disappointed!
By Randy
Response from Dossier· May 29, 2026
Wow, Randy, that means a lot! Great communication and a huge collection at a great price is what we're all about. Thanks for sharing the love! ❤️
Tuve un problema con la paquetería, me contacte con el servicio al cliente y fueron muy atentos y eficientes para resolver el problema, me dieron la opción de reenviar el paquete o devolver el dinero.
By Sebastian M.
Response from Dossier· May 29, 2026
Sebastian, atentos y eficientes, tal como debe ser. ¡Resolver problemas con opciones claras es lo que nos importa! Gracias por confiar en nosotros.
Excelente atención al cliente. Me resolvieron un problema muy rápido y además los perfumes son de muy buena calidad.
By Diana Flores R.
Response from Dossier· May 29, 2026
¡Rápido, eficiente y con buena calidad! Diana, eso es justo lo que queremos ofrecer. ¡Gracias por compartirlo! ✨
While I love all of the perfumes, this review is all about customer service. I was trying to use a large amount of store credit while I mistakenly processed the order through my bank account. The customer service team provided me an immediate response with a perfect solution to use my store credit and refund the funds back to my bank account. Excellent customer service!!!
By Kathy Z.
Response from Dossier· May 29, 2026
Kathy, that's a great example of service done right! Any small issue has a perfect solution. So glad we could help!
