Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I reached out to the company about an issue with my order. They were extremely responsive and quick to help.
By Jeanne
Response from Dossier· May 25, 2026
Nothing beats a quick fix if something goes wrong. Jeanne, we're always here for you, and we hope you’re enjoying your new fragrances!
When I place my order the system somehow defaulted to an old and incorrect shipping address in my profile. I emailed customer service and within minutes received a live acknowledgment from a team member and not long after the issue was corrected. Their service is second to none.
By Jomar E.
Response from Dossier· May 25, 2026
Minutes to respond, minutes to fix. That's how we do things, Jomar, and we appreciate you saying it! We're always here to help you out.
Their parfumes smell wonderful. The customer service is tops. If you blind buy and find one is not your cup of tea, the return process is a breeze. I'll definitely be trying more, and also excited to give as gifts!
By shanay C.
Response from Dossier· May 25, 2026
Thank you so much, Shanay! That's the full experience right there. Wonderful scents, top-tier service, and easy returns! Love that you're excited to gift them too. 😍
Great responsive customer service, I had a few issues with a small order and they resolved it promptly.
By Francieli G.
Response from Dossier· May 20, 2026
Glad our team could jump on it and get it resolved quickly. We're always here for you, Francieli!
It smells amazing the Floral marshmallow is smells so good.
By Danellie H.
Response from Dossier· May 20, 2026
That's what we like to hear! Danellie, we're so glad you're loving Floral Marshmallow!
I reached out to customer service about a missing item in my shipment. I wasn't confident I would get help because this was a free item to begin with. To my surprise they treated me like a valued customer and because of how I felt seen, I will be a lifelong customer. It's so hard to find good customer service these days. I so appreciated being treated like I mattered.
By Stacy O.
Response from Dossier· May 20, 2026
That means everything, Stacy, and that's exactly how it should be. Free item or not, you matter! Welcome to the Dossier family!
I’ve been a customer of Dossier for a few years now and I will continue to be. Some of the “dupes” are better than the original IMO. They have great customer service and have made any exchanges/returns I have made, a very easy process. Dossier, don’t change!
By Breahna
Response from Dossier· May 20, 2026
Breahna, that means a lot coming from someone who's been with us for years! We're glad the process has been easy and that you're loving the scents. Don't worry, we're not going anywhere! ❤️
I placed an order and realized right after hitting submit that it was headed to my old address. I immediately sent an urgent email to their customer service team to ask them to update it. I got a response very fast (at like 9:30 pm too) saying they would escalate it. The next morning I heard back that it had been updated. Great customer service! And the scents I have from them smell just like the real thing!!
By Lindsay T.
Response from Dossier· May 20, 2026
Nothing better than knowing you love your scents! Lindsay, our team is always ready to help, so you don't have to stress. ✨
