DossierReviews of dossier.co

I had an issue with my order and contacted their support team. They responded professionally, explained the situation clearly, and refunded my order quickly due to a return platform issue. They also kindly allowed me to keep the fragrance as a gesture of goodwill. Very helpful customer service, and I appreciate how they handled everything. I’ll definitely try more fragrances from them in the future.

Well, one perfume out of three had a longer lasting effect, which was 2-3 hours at its best. Technically this is same product you can buy absolutely anywhere only has a fancy bottle and packing.

Excelente. El aroma tal cual. Además de una excelente atención al cliente. Mi pedido estaba tardando un poco en llegar pero me dieron la atención que necesitaba y al día siguiente llegó

Servicio al cliente

The customer service is absolutely wonderful! Valentin was not only courteous, but did her job with impeccable speed. Lately I've encountered customer service agents who are rude and act like they'd rather be anywhere else but there doing their job. I digress, Valentin is absolutely wonderful, and helped me with my issue quickly.

I reached out to Dossier bc of a shipping issue but they solved it quickly and I also received a response quickly. Valentin was very kind and understanding. I'm very happy with the sample scents I received and will order again. Thank you!

I was excited to receive my free gift from dossier.co. however I received two bottles that were half full and one that was a quarter of the way full. I immediately sent an email to customer service with pictures and asked if they could replace it as advertised. Viorel stated he refunded the shipping and could not give me what I ordered as I ordered and as advertised. Disappointing!!! ETA Adding after company response. They emailed me again before they commented that telling me sorry you're disappointed only to comment here as if they are trying to be helpful. They then called me a fan, I had never even heard of them but their scents are not anything to brag about so I certainly would not consider myself a fan.

The customer service for me was amazing. They helped me with my order and communicated clearly and effectively. Which made the experience of ordering pleasant. I cannot wait to receive my order which I'm sure will be amazing so I can place more orders in the future.