Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I have always enjoyed the perfume/cologne selection and quality here. My most recent purchase encountered an issue redeeming my points and the customer service was excellent to handle and resolve everything promptly and smoothly. I will absolutely continue to use dossier and recommend it highly to others.
By Sara S.
I bought a fragrance for my niece for her birthday and she also received it from another friend. She wanted to return one so I told her we could return the one I purchased. I was concerned it might be a hassle but it was SO QUICK AND EASY! I had a problem downloading the return label and emailed Dossier. I heard back IMMEDIATELY and had a label within minutes. GREAT CUSTOMER SERVICE!
By Lori J.
I’ve loved their scents and how affordable they are. I recently had an issue with the shipping and they were quick to figure it out. The customer service reps responded quickly and were so kind.
By Annelle Marie M.
This is my first time getting dossier perfumes I have seen a lot of influencers talk about dossier and how amazing they smell along with how cheap most of the prices are I shouldn't even say most it's all of the prices as someone who rarely has time to buy perfumes The one thing I need is to pay hundreds of dollars just to buy a name brand perfume which I know that I'm going to barely use The shipping was incredibly fast I ordered this on March 31st and it came in on the day of my birthday but I had to go pick it up in the post office. Maybe I will shop here for like special occasions oh as for the perfume itself it was floral lavender recently I went to Macy's with my mom and since it was our birthday week they gave us some freebies and one of them was the libre perfume so as soon as I got it I wanted to see if it actually smelled like the perfume and holy s*** it smelled exactly like the perfume and usually I would just go with Victoria's secrets perfume well body spray but never once have I sprayed something that is so close to similar
By Tamii V.
Customer support is so great and responsive. They gave me extensions for my return .
By PD
I had no issues and I got my problem fixed in seconds great service
By Nicole
They entice you to place a first order by offering ‘up to’ 20% discount. After signing in for texts and emails to get the discount, no code was supplied. On contacting them I was told you need to order 3 bottles to get any discount - what a scam!
By Carole M.
I was having issues using my reward points and Mike from customer service responded quickly to my concern, on a Sunday. He was able to issue a voucher in lieu of my points so I could proceed with my purchase. He also took the issue to IT to have the website fixed. He went above and beyond!!!!!
By Amanda N.
