Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Carolina and Tudor responded within minutes of me emailing them. Tudor did an amazing job of explaining the return policy and even initiated the return himself to help me out. Wonderful experience and will definitely recommend Dossier to others and hope to make another purchase later down the road.
By Kayla
Response from Dossier· Jul 6, 2026
We appreciate the kind words! Kayla, we are always here for you, and it really means a lot to hear we've been helpful!
Excellent service client et produits variés et très bon
By Vincent D.
Response from Dossier· Jul 3, 2026
Merci beaucoup pour ce superbe avis, Vincent! 🌟Nous sommes ravis de lire que vous appréciez la variété et la qualité de nos produits. Offrir un service client irréprochable est notre priorité absolue, et votre message donne une grande motivation à toute l'équipe!
It smelled soo good!!!! The opening is so floral and that's what I like. This gives sophisticated grandma vibes but that's what I like
By StanMasha
Response from Dossier· Jul 3, 2026
Sounds chic! Love to hear you're enjoying it so much, Stan!
I got scammed on a fake site. Not their fault.
By Watch out for F.
Response from Dossier· Jul 3, 2026
Oh no, Lisa! We are so sorry to hear this. Please contact us directly, and let's make sure you get to enjoy the real magic!
this is the worst customer experience I have ever had in my entire life online shopping. I put my address down wrong and they were not helpful at all in changing the order. When I cancelled the order, they just said I will have to send it back once it arrives. It's been a hassle to get the package and now it is a hassle to get a return from them. Countless e-mails sent back and forth, countless time wasted. I will never order from this shop again. HORRIBLE CUSTOMER SERVICE.
By Lena
Response from Dossier· Jul 3, 2026
Lena, that doesn't sound right at all! You can't cancel an order after it's been shipped, and we always recommend that you double-check your info before placing an order. Our support colleagues are known for being the best in the game, so please make sure you get back to them with clear info!
The customer service was extremely quick, helpful, and the best part of all is it seemed like a real person understood what your issue was and wanted to do anything in their power to solve it. Something like this genuinely goes a long way. I already loved Dossier because their scientists are amazing at replicating, designer scents at a fraction of the price. But this customer service took it over the top. I will be a loyal customer for life.
By Su S.
Response from Dossier· Jul 2, 2026
That means the world to us, Su! Our team genuinely loves what they do, and knowing it came through for you like that is everything. Welcome to the Dossier family!
Me llegó el Ambery Oakwood, inspirado en Angel´s Share, como es inspiración no calificaré su parecido con el original, que si lo tiene, si no la calidad del producto como tal. Aroma 10/10: Totalmente agradable y distinguible notas de otras, nada sintetico. Duración 9/10: En mi caso, la fijación y duración fue bastante decente para ser un eau de parfum, de 8 a 10 horas me duró en brazo, aunque curiosamente en ropa duró menos, lo cual es curioso por que siempre es alrevez. Atomizador 11/10: La verdad no esperaba que el atomizador fuera premium, esperaba algo génerico, pero es buenisimo, compite con los atomizadores de diseñador incluso superando a algunos. Presentación: La presentación es la básica de Dossier, minimalista, bonito, la etiqueta no de muy buena calidad pero es lo de menos, así que este punto no lleva calificación.
By Theodore Sean Rinehart J.
Response from Dossier· Jul 2, 2026
Gracias por la reseña tan detallada, Theodore. Nos alegra que el aroma, la duración y el atomizador de Ambery Oakwood hayan cumplido tus expectativas. Y tomamos nota de lo de la etiqueta!
the easy of getting the issue resolved
By M.E.
Response from Dossier· Jul 1, 2026
Thanks for saying so! We're always here for you, M.E.!
