Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Affordable options for some of my favorite brands, great customer service, and an awesome return/exchange policy which makes me more confident in trying new, unknown fragrances with little to no financial risk
By Megan M.
Amazing customer service, polite, and had my issue resolved and money refunded within an hour! Perfumes are amazing too!
By MikiNotAMouse
Quick and helpful customer service - thank you, Samara!
By Taylor B.
Andrew was very helpful in the process of a refund and a subscription cancellation. He was helpful and fast.
By Conscious H.
I bought a perfume for a gift and was amazed by the packaging and quality. It is a great size bottle of perfume for the price as well! Super happy with the product and my friend loved it! Also chatted with someone online for some help and they replied very quickly and helped me with my questions! 10/10 recommend!
By Allie H.
Received my orders in a timely manner with beautiful packaging which is very secure to keep the product safe and secure. They are truly wonderful scents, certainly exceeded my expectations! I decided to return a couple scents after choosing my personal favorites and the return process was quick and seamless. I definitely recommend them!! Thank you Dossier!
By Satisfied C.
Great transaction, very good customer service Will definitely purchase from this merchant again.
By Middi La F.
I love Dossier and always order from them. When a Christmas gift was reported as defective, Andrew got a brand new bottle sent in no time. I really appreciate the help and commitment to service.
By Keona J.
