Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
My friend recommended me this ordered for the first time , affordable prices loved their response in assisting to change the address.
By Sudheer kumar C.
Response from Dossier· Jun 27, 2024
Welcome to the Dossier fam, Sudheer! We're thrilled to hear you loved our customer service and snagged some amazing deals. Enjoy your new scents!
I put in the wrong address for shipping and emailed them and they fixed it immediately! Most other companies wouldn’t do that.
By Sam E.
Response from Dossier· Jun 26, 2024
We’ve got your back, Sam! We're all about making things right. So glad we could help you out and fix that address mix-up! Enjoy your Dossier goodies!
I have been purchasing from Dossier for years and am a lifer! Their perfumes smell JUST LIKE the expensive brands that you purchase at the department stores! I get multiple compliments daily when I wear my Dossier perfume! I love that they are a sustainable company and take that to heart! Their customer service is top notch! I have told so many friends (and strangers LOL!) about Dossier!
By Leigh O.
Response from Dossier· Jun 25, 2024
Whoa, Leigh! We're thrilled to hear you're loving Dossier and spreading the word. Our goal is to bring you amazing scents without breaking the bank, all while being kind to our planet. Keep those compliments coming, and remember, we're always here to help with anything you need.
I love how you can get the same scent of designer brand names at a fraction of the cost!
By BJ P.
Response from Dossier· Jun 24, 2024
We hear you, BJ! Getting those luxe scents without the designer price tag is what we’re all about. Why pay more when you can smell amazing for less? Thanks for the love!
I am absolutely in love with the scent of Amber Saffron in the Dossier collection. I find myself constantly bringing my hand to my nose, the scent is so delicate yet long lasting. This unique and delicious fragrance is truly exceptional. What are you waiting for?? Don’t hesitate any longer treat yourself to this exquisite scent today! I will also add that this company Dossier customer service is so responsive and sweet! Robert super nice!!
By Carole G.
Response from Dossier· Jun 24, 2024
Whoa, Carole! We're over the moon to hear you're head over heels for Amber Saffron! It's fantastic to know it's keeping you enchanted all day long. And a big shout-out to our amazing customer service team for always being on point. Thanks for spreading the love!
Excellent customer service my address was wrong and they fix the issue right away
By Janeth C.
Response from Dossier· Jun 24, 2024
Thanks for the shout-out, Janeth! Had an address mix-up? No problem! Our team is here to jump right in and fix it ASAP. We're all about making things right and getting your scents to you without a hitch!
I ordered a few scents to try, as part of their return guarantee, and loved most of them, however I did want to return a couple. I initially encountered an issue generating the return, but I reached out to them via email and they solved my issue promptly and the return even hit my account the same day! These guys have amazing customer service which is so difficult to get nowadays. Give them a go! You will not be disappointed.
By Presura L.
Response from Dossier· Jun 24, 2024
Thank you for sharing your experience, Laura! We're thrilled to hear that you loved most of the scents you tried and that our customer service team could assist you promptly with your return. Thanks for the recommendation, and happy scent hunting!
Excellent customer service
By R.N.
Response from Dossier· Jun 21, 2024
Hey there! Glad to hear you've had a great experience with our customer service! We strive to provide top-notch support and resolve any issues quickly. Thanks for choosing Dossier!
