Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Package was sent back in error and they were able to recover and send it once again in no time! Wonderful company, quick and easy communication with team members. Thank you Dossier!
By Consumer
Response from Dossier· Dec 17, 2024
Oops, a package detour? No sweat! Thanks for being an awesome part of the Dossier fam—you make everything we do worth it!
Shipping was delayed 3 times. I ordered it before the holiday madness but they lumped my order in with it. I reordered with Walmart and received it in 3 days. Above all else it was the lack of communication from their customer service department. They were giving me the bare minimum, not addressing all of my issues, sending links that didn’t work, and taking forever to respond! Save your money, it’s not work the service.
By Ty ..
Response from Dossier· Dec 17, 2024
Looks like things are a bit wild at Santa’s workshop right now, and it’s making things a little slower than usual. But don’t worry—we’ll handle every single request and make sure everything is sorted out. Thanks for your patience, Ty!
After placing my order through Apple play, I realized I had shipped it to my old address. I emailed them right away asking for a change of address and they responded within hours! Christian was of great help and made sure my order was shipped to my current address. Great customer service!
By Lupita
Response from Dossier· Dec 17, 2024
Address mix-ups? No stress! Fast responses and smooth fixes—that’s what we’re all about. Thanks for choosing Dossier—you rock, Lupita!
Love the product been i am on my third bottle. I would recommend 100% good quality and love the fragrance and longevity. Customer service is on point I have not been dissatisfied.
By ruiz
Response from Dossier· Dec 9, 2024
Three bottles in? Now that’s loyalty, Ruiz! We love hearing you’re hooked on the scent—and we’re here to keep your collection fully stocked. Thanks for being an amazing customer!
They responded for an address change email so quickly (within an hour), and from a real person who was so kind!
By Trace G.
Response from Dossier· Dec 9, 2024
Address changes made easy—just how we like it! So glad our team could sort that out for you so quickly. Happy you had a smooth experience, Trace!
I just want to thank their customer service, I had a question about an order I had placed so I emailed them and they responded quickly. I know with the holiday sales everyone is busy, so thank you for the timely response. You are all doing a great job! Can’t wait to get my order! :)
By Diana R.
Response from Dossier· Dec 9, 2024
Holiday hustle, but still bringing the good vibes! We’re thrilled you enjoyed our customer service. Fast responses and great scents—that’s how we roll, Diana!
I am anything but impressed with this company. I ordered a perfume that I ended up not liking, so not a big deal! I requested an exchange, sent the product back and have been waiting for over a week for the exchange, or really any communication from them. One person wrote back saying they were going to investigate, but I’ve heard nothing. At this point I just want my money back and don’t think I’ll ever use them again. I am soooooo disappointed!!
By Amanda M.
Response from Dossier· Dec 9, 2024
Uh-oh, not the experience you hoped for—super sorry about that! Let’s make this right, Amanda. Reach out, and we’ll get things sorted as fast as possible.
My experience so far with Dossier has been nothing but amazing, yes they did get a few items wrong on my order but once I emailed they were very quick to respond and send me out my correct items!! Can’t wait to continue to be a customer and experience their great smelling perfumes!
By Maria M.
Response from Dossier· Dec 9, 2024
Mistakes happen, but we’ve got your back! Thanks for trusting us, Maria. We’re here to make it right and keep those amazing scents coming your way!
