Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
The best, kindest customer service before a perfume has even arrived! What could be better?
By Erin M.
Response from Dossier· May 8, 2025
That’s next-level love, Erin! If we’re winning hearts before the box even lands, we must be doing something right!
Fabulous customer service! I needed a return and they immediately took care of me and exchanged the items for what I requested.
By Kylie P.
Response from Dossier· May 8, 2025
Boom! Kylie, we love a fast fix. Nothing like a smooth swap to keep things fresh and fabulous.
Andrei, helped me in Dossier's customer service with an exchange issue. This issue was resolved in under 30 minutes of me reaching out by email. Outstanding response time.
By Morgan L.
Response from Dossier· May 8, 2025
Morgan, we don’t play around with delays. That’s express-level magic straight from our inbox to your heart.
Quick and seamless support response!
By Alexis L.
Response from Dossier· May 8, 2025
Fast, friendly, flawless? Alexis, we’re just doing our best to keep things smooth and easy. So glad we could help!
I love Dossier! They have the best fragrances! It's pretty much a blind buy for me when I'm purchasing them but so far I've only returned two that just weren't for me. I have Ambery Cherry, Ambery Saffron, White Gourmand Flowers, Fruity Brown Sugar, Ambery Cedarwood, Summer Crush, and my favorite so far, Citrus Green Apple because it's so fresh and clean and can be layered with other fragrances. I might have to order another one of those! Today I ordered their newest ones, Fruity Violet and Ambery Neroli. I find some are stronger and last longer than others but I'm satisfied with with the ones I have. I suffer from chronic migraines and am very sensitive to smells and none of these trigger my migraines. Returns are super easy and very fast! The customer service is the absolute best so I don't have to worry about anything! Give Dossier a try, you won't be disappointed with the fragrances or anything else!
By Cindy
Response from Dossier· May 8, 2025
This is a fragrance love letter, and we’re framing it, Cindy. So glad you’ve found your scent squad and that we’re migraine-safe too; that means the world.
Excellent Customer Service -Thank you Dossier Team (Alex & Tudor) for your patience, time & energy to assist me with a Walmart return. After several days of “trouble-shooting” via email, to learn the Walmart return can be done in-store only. (Unlike Dossier returns-read their policy, heartwarming what they do with returned scents) Just amazed by their care, patience & energy to help me find a solution. Five Stars & I highly recommend a purchase from Dossier. Any questions or concerns-this Team will surely take care of your inquiries. Thanks again, Dossier! Cheers, Crystal x
By crystal W.
Response from Dossier· May 8, 2025
Now that’s some legendary service lore, Crystal. We’re always trying to give our best, and your kindness makes it all worth it. Sending hugs and spritzes your way!
The prices are great and the quality of the perfume is genuinely good. They are also spot on to the original. I have purchased over 20 of them for myself and others. I've only had to return a couple as they were not right for me. Overall I love Dossier!
By Lucinda
Response from Dossier· May 6, 2025
Over 20 perfumes? Lucinda, you’re practically a Dossier connoisseur! Your scent game is strong, and we're loving your fragrance collection! Glad you're rocking the right ones and sending the others to the "try again" pile!
Dossier Originals The Seasons Collection Spring Fling is the first fragrance I’ve come across where the name, notes, and description all perfectly match the scent. All of the negative reviews were expecting a product different than what was described. If you want a pure floral that smells like a fresh bouquet, this is as close to a real bouquet as it gets. Perfect! This is now my signature scent as it is the best fragrance purchase I’ve had in decades.
By J.M.
Response from Dossier· May 6, 2025
A match made in fragrance heaven! Spring Fling really knows how to bring the bloom to life, huh, J.M.? We're so pumped it became your signature scent; just like a fresh bouquet without the allergies! Thanks for giving this floral beauty a home!
