Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Me llegó mal mi perfume y me respondieron muy rápido y la atención brindada fue la ade
By Victor R.
Response from Dossier· May 2, 2025
¡Uy, Victor, menos mal que pudimos ayudarte rápido! Gracias por escribirnos, aquí andamos siempre para lo que necesites.
La atención a Cliente es muy eficiente, me equivoqué en la dirección de mi pedido y de inmediato me resolvieron, aparte que los perfumes tienen una excelente calidad, amo sus productos ❤️
By MARA X.
Response from Dossier· May 2, 2025
¡Qué bueno que te ayudamos al toque! Y mil gracias por el amor a nuestros perfumes. Nos hace súper felices leerte, Mara!
Most pleasant customer experience I’ve had in a while. They resolved my issue without making it a hassle!
By Abigail L.
Response from Dossier· May 2, 2025
OMG, thank you, Abigail!! We’re seriously smiling from ear to ear. We’re all about making things easy-peasy, and we’re so happy we nailed it for you!
I recently purchased two fragrances from Dossier, and I'm impressed with the quality and value. 'Spicy Orchid' is a stunning dupe for 'Black Orchid,' capturing the essence almost perfectly and lasting all day. While 'Aromatic Bergamot' didn't quite match its inspiration as closely, it still delivered a lovely scent. Overall, I'm pleased with both fragrances and appreciate Dossier's commitment to affordable luxury. Highly recommend!
By Dio M.
Response from Dossier· May 2, 2025
Affordable luxury? Dio, that’s our middle name… well, not officially, but we’re thinking about it. So glad ‘Spicy Orchid’ came in hot and ‘Aromatic Bergamot’ brought the charm! Thanks for sniffin’ out the good stuff with us!
Me gustó mucho la fragancia, se parece un montón... mi familia no nota la diferencia con mi perfume de siempre, yo noto que este es más dulce y fresco que el original... no está mal, pero no es exactamente igual...
By 1987Montserrat
Response from Dossier· May 2, 2025
¡Qué bien que te haya gustado! A veces nuestros perfumes toman su propio caminito con un toque más dulce y fresco… como decir “¡sorpresa!” en cada rociada. Gracias por compartir, tu olfato tiene nivel experto.
I liked the quick response
By Leanner S.
Response from Dossier· May 2, 2025
Yesss, Leanner! We love being quick on our feet! Speedy replies and amazing service are our jam. Thanks for the love!
I had an issue with my the atomiser on my bottle and contacted them about it. After sending a video showing it they sent me a new bottle free of charge, amazing service.
By Antonio M.
Response from Dossier· May 2, 2025
You sent the vid, we did the rescue, Antonio! Atomizer drama = canceled. So glad we could swoop in with a fresh bottle. Now go forth and spray like the fragrance superstar you are!
I place an order and accidentally did add my accumulative credits to the order. Send an email, Mike response immediately and get my refunds within minutes. I was so shock, Mike was amazing. Great response I m so please with service.
By Marie M.
Response from Dossier· Apr 29, 2025
Marie, now that’s what we call lightning-fast service! Refund magic in minutes? We might not wear capes, but we’ve got customer care superpowers for days.
