Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Mi experiencia fue muy buena, el servicio al cliente fue rapido en contestar y resolver. Gracias .
By Carolina S.
Response from Dossier· May 23, 2025
¡Así nos gusta, Carolina! Rápido, fácil y con final feliz. Gracias a ti por confiar en nosotros; que siga la buena racha perfumada.
Al pedir mi perfume sin querer seleccioné otro; sin embargo, solicité ayuda a través de WhatsApp y me resolvieron en menos de 5 minutos. Sin duda un excelente servicio al cliente, muy recomendado.
By sharon T.
Response from Dossier· May 20, 2025
¡Sharon, así nos gusta actuar: rápido, eficaz y con buen aroma! Gracias por confiar en nosotros y por rociarnos con tanto cariño. ¡Vuelve cuando quieras, tenemos más fragancias esperando!
The perfume is spot on with the smell, it lasts well and the customer support is A+. Thank you so much.
By Lara
Response from Dossier· May 20, 2025
Your review, Lara? Smells like success. We love a scent match and an A+ experience! Your nose knows, and we’re glad we delivered!
I was a victim of a robbery and my dossier package was stolen. I contacted the Dossier customer service and they helped me through this stressful situation. I am beyond grateful for their amazing customer service and empathy. I’ve been a customer for some time and I am very happy with my purchases every time!
By Melissa A.
Response from Dossier· May 19, 2025
You’ve been through it, Melissa, and we’re seriously honored we could ease even a little of that stress. Fragrance should bring joy, not drama! Thanks for sticking with us through thick, thin, and stolen boxes.
Muy buen servicio
By Fatima A.
Response from Dossier· May 19, 2025
¡Así nos gusta, Fatima! Gracias por confiar en nosotros; aquí seguimos, listos para tu próximo aroma.
I placed an order but didn't receive an email confirmation. Robert assisted me. He walked me through the process and made sure I received the confirmation. He was so great. He emailed me and kept in touch until I recvd the email. GREAT customer service. I haven't recvd the perfume yet but hopefully it will be as amazing as the customer service. 😊
By Karla C.
Response from Dossier· May 19, 2025
Karla, now that’s what we call a customer service glow-up! No email? No problem. We’re just out here making inbox dreams come true. I can’t wait for your scent to arrive; fingers crossed, it’s love at first spritz!
I purchased 3 fragrances, but one of them I didn't enjoy at all. I contacted them for return, but there was issues with return labels on their side. After few days they refunded me the price for the perfume I did not like and I could keep the perfume. I hope that one of girls who is present in my life will enjoy the fragrance. Thank You dossier ♥️
By Jana
Response from Dossier· May 19, 2025
That’s how we do it, Jana! Quick fix, no drama, and good vibes only. Fingers crossed that fragrance finds its perfect match in your circle. Someone’s about to smell amazing!
I love trying all the different scents from Dossier and when I had a complication with my order the customer service team was so quick and helpful. It was my fault for accidentally putting the wrong address on my order
By Drew C.
Response from Dossier· May 19, 2025
Wrong address? Been there, Drew! Glad our team got it sorted so you could get back to the important stuff, like sniff-testing your way to fragrance heaven.
