Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Super bien, tuve un problema de dirección de mi pedido y me lo arreglaron rápido, he comprado dos veces aquí y no me arrepiento
By B MOLINA RUIZ A.
Response from Dossier· May 30, 2025
¡Dirección corregida, aromas asegurados! Gracias por volver a confiar en nosotros. ¡Nos encanta tenerte por aquí!
cumplen lo que prometen
By Crazy Z.
Response from Dossier· May 26, 2025
¡Así nos gusta! Cuando decimos que lo vamos a hacer, lo hacemos, directo al grano y con buen aroma.
I realized after I placed my order that I my old address listed. Dossier customer service took care of the issue swiftly, so I will get my order to the right address! 😊
By Jennifer B.
Response from Dossier· May 26, 2025
Almost shipped your signature scent to your past self? Been there, Jennifer. Glad we could step in and reroute that bottle before it started a new life without you.
Customer Service was so understanding and helpful of my situation. Very personable. This is my first time trying Dossier—- I purchased the one that is a replica of one of Byredo’s scents!! It smells almost identical to it! However, I wish the scent lasted longer :( Overall I am VERY PLEASED! Thanks Dossier!
By . ..
Response from Dossier· May 26, 2025
First Dossier, first rave review? We love a strong debut! So happy our team made things easy and that the scent brought the vibes (even if it ghosted a little early)!
Very bad!!! They just writing emails, thats it.. Made order, they sending pacjage from Netherlands to my country Lithuania. 1 month later still no order, they offered to send it again or refund. Ok I trusted and told to send again, but almost 1 month later still no order for me. BIG SCAM COMPANY
By Algirdas
Response from Dossier· May 26, 2025
Totally hear you, Algirdas! This has been a frustrating ride, and we’re really sorry lasted so long. When you get a sec, please check your inbox! We’ve followed up with an update and hope it brings a little clarity.
SCAM COMPANY - DO NOT BUY ANYTING> Automatically charge for monthly $30 subscription whenever you buy anythign. You have to uncheck an obscure box (opt out) of this scam at checkout. My wife bought a $30 perfume in August, we were charged $30 a month thereafter. Contacted them to cancel once we figured it out in March (not customer service phone line by the way, just chat and email). They refunded for only 3 months. Then they restarted the chages in April. Luckily, I caught it this time and put a dispute in with my credit card company. Someone should initiate a class action against these scam artists. Also, perfume smells like a mix of manure and death...
By Dan
Response from Dossier· May 26, 2025
We’re really sorry this experience has been so frustrating, Dan! Just to clarify: the subscription is completely optional. At checkout, selecting “pay as guest” ensures you’re not enrolled. We understand how upsetting this has been, and we appreciate you taking the time to share your feedback!
Issue was resolved....thank you!
By Leonardo Demetrius T.
Response from Dossier· May 26, 2025
Smells like resolution and fresh starts! Thanks for letting us make it right, Leonardo! May your next spritz be smooth, strong, and drama-free.
Tuve error al anotar la dirección, y he intentado por todos los medios comunicarme y no he tenido respuesta 😰
By Elia
Response from Dossier· May 23, 2025
¡Uy, Elia, qué coraje! No te preocupes, queremos ayudarte a resolverlo. Escríbenos directo a [email protected] y lo vemos contigo rapidito. ¡No dejamos que ese perfumito se pierda así nomás!
