Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Son muy amables y te ayudan con todo. Excelente servicio a cliente, siempre están a nuestra disposición, me ayudaron a resolver una situación súper rápido, y ni se diga de la calidad de sus productos ¡la mejor! Me encantan.
By Viri T.
Response from Dossier· May 30, 2025
¡Así da gusto, Viri! Rápidos, buena onda y con perfumes que hacen que tu nariz diga “gracias”. ¡Qué bueno que todo fluyó tan bien!
Me agrado muchísimo que me pudieran resolver y modificar mi pedido, fue bastante rápido y nada complicado. Gracias
By Horacio A.
Response from Dossier· May 30, 2025
¡Pedidos arreglados sin drama! Qué gusto saber que todo fue rápido y fácil. ¡Horacio, así da gusto perfumarse!
Tuve un problema con la captura de mis correo, escribí al WhatsApp de atención para la corrección del mismo y poder darle seguimiento a mi pedido. Me solucionaron de manera rápida y sencilla! 😊
By Alejandra Uscanga C.
Response from Dossier· May 30, 2025
¡Qué alegría que todo se resolvió con un par de mensajes! Alejandra, estamos siempre listos para ayudarte y que nada se interponga entre tú y tu fragancia.
Fast response
By Marian M.
Response from Dossier· May 30, 2025
Yass Marian! We like our customer service like we like our top notes: instant and impressive!
I LOVE Dossier fragrances and have purchased at least 6 bottles to date. (All different fragrances- not one I didn’t love/was impressed by the quality/resemblance of their Impressions scents.) So I was bummed that one of the nozzles on one of the bottles wasn’t spraying properly. I reached out to customer service about it and WOW! From the quick response (literally minutes after I first sent an email) to the super friendly staff members, Dossier attended to the issue above and beyond my expectations and with kindness/apologies for the inconvenience. It really felt like they cared. I highly recommend their products and them as a company and will be a long time customer for sure!
By Lisa Z.
Response from Dossier· May 30, 2025
Lisa, you're basically our dream customer in a bottle. Six scents deep and still going strong? We’re honored! Sorry about the nozzle drama, but hey, we’re glad we could jump in fast and keep your fragrance lineup flowing smoothly.
Great products and great customer service
By Kaylee
Response from Dossier· May 30, 2025
When the products hit and the service delivers? That’s the kind of combo we live for, Kaylee!
Nauseating scents, and scamming personel. I ordered one time perfume that I ended up throwing out but I just found out they kept charging my credit card for store credits and refused to refund me
By Fatimzahra
Response from Dossier· May 30, 2025
We’re really sorry for the confusion, Fatimzahra! Our subscription details are available on our site, but if anything felt unclear or off, we’d love the chance to walk you through it. Reach out and we’ll get it sorted together!
Had an issue with my order and Dossier was so helpful. I placed my order with the address of the building and receive notice from the usps that my address was insufficient. Come to find out my building has 2 addresses. Once I emailed Dossier, Andrew (Dossier rep) was able to change to the correct address provided me a #number immediately. Appreciate all the help
By Edwin C.
Response from Dossier· May 30, 2025
Hey Edwin! Address mix-ups happen, but we’re so glad our team could step in and get your fragrance back on track. Here’s to smooth deliveries and even smoother scents!
