Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Love what the brand and products stand for! Love everything about it. Their customer service is also top notch! Thanks again to Andrew for supporting me so efficiently!
By Lucy
Response from Dossier· Sep 11, 2025
This one put a big smile on our faces, Lucy! Hearing that the products and the team both hit the mark is the best kind of feedback. Thanks for making us part of your routine!
By far one of the best shopping experiences I’ve had. If there’s any issue or concerns I am always taken care of and met with professional support. The biggest plus is the quality of their products. I have now purchased at least 12 of their perfumes both inspired by or originals and I am 100% satisfied with all of them.
By veronica G.
Response from Dossier· Sep 11, 2025
Twelve bottles and still going strong? Veronica, that’s a collection to be proud of! Love that both the scents and the service keep you hooked, and we’re here to make sure the streak keeps going.
They very helpful
By Gladwell B.
Response from Dossier· Sep 11, 2025
Thank you, Gladwell! We're happy we could lend a hand when you needed it.
I didn’t get a chance to try different fragrances, however, from the ordering process to trying the fragrance I selected was a wonderful experience. This company is top notch and the staff that handled my emails were kind and very helpful. Thank you.
By Doreen
Response from Dossier· Sep 11, 2025
Doreen, that’s exactly the experience we want you to have: smooth ordering, kind support, and a scent you can enjoy. Thanks for noticing the small details along the way; they matter to us!
I had a problem with my order , when I contacted dossier customer support, the response was quick and the issue was resolved . Thanks
By Uju E.
Response from Dossier· Sep 11, 2025
Problems pop up sometimes...but what counts is how fast they’re solved, right, Uju? We’re really glad this one was handled quickly, so you didn’t have to sit around waiting!
Adrian is beyond kind, caring and most helpful.
By Nuria
Response from Dossier· Sep 11, 2025
Rocks indeed, Nuria! Kindness and care are exactly the kind of energy we want every conversation to carry, and it’s so great to hear that came through.
This company is fraudulent. They provide the worst customer service and terrible response to customers inquiries. They take your money by manipulating sales and that not fair or professional. Don't purchase from this company.
By Antwan T.
Response from Dossier· Sep 11, 2025
Sorry you feel this way, Antwan! We never want anyone to leave with that impression. Our team’s goal is always to be upfront and supportive, and we’d love the chance to walk through what happened and make it right.
I just experienced an an amazing interaction with Dossier. I did a chat on whattsapp asking about my order and within minutes I received a response along with tracking information. I'm sure I'll give them my business again.
By Wanda R.
Response from Dossier· Sep 11, 2025
Love hearing this, Wanda! Quick chats, fast info, and no stress...exactly how we want every interaction to go. Thanks for the kind words!
