Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Andrew was amazing! He helped me with updating my exchange item. He made everything so easy for me. His attitude was amazing!! Outstanding professionalism!! Thanks again Andrew. You Rock!!
By Tralonda B.
Response from Dossier· Sep 29, 2025
This is amazing to hear, Tralonda! We’re all about keeping things easy and positive, so we love knowing that came through for you. You rock right back!
The customer service is very good responding to customer on timely matter but web page is very confusing
By Gabriela A.
Response from Dossier· Sep 29, 2025
Glad the service hit right, Gabriela! And thanks for being straight about the site; we’re taking notes and polishing things up.
Great fragrances! I have several scents and love them all. Customer service is excellent and quick.
By Joyce
Response from Dossier· Sep 29, 2025
That’s such a win, Joyce! A collection you love and quick service when you need it? Exactly what we’re aiming for!
New to Dossier and haven't actually ordered yet but their customer service is excellent. Samara sorted out that I had signed up to both UK/US sites and also advised on some tempting scents for first order. Thank you
By AMFC
Response from Dossier· Sep 29, 2025
We love starting things off on the right foot! We can’t wait for you to place that first order and see which scent steals your heart!
I ordered the wrong one and they were nice enough to either give me the full refund or just switch it out for the one I wanted they were so fast to reply got this all done within the first 10 min of ordering
By Carson B.
Response from Dossier· Sep 29, 2025
That’s how we like to do it: quick fixes, zero stress. Thanks for sharing your experience, Carson; it means a lot!
La experiencia con Dossier siempre ha sido de lo mejor. Y ahora que cometí un error con mi pedido me ayudaron súper rápido y sin ningún Inconveniente. La verdad los súper recomiendo a parte que los aromas y los precios están excelentes.
By Leonor M.
Response from Dossier· Sep 29, 2025
¡Mil gracias por compartirlo, Leonor! Nos alegra que tu experiencia haya sido tan positiva y que nuestro equipo te haya podido ayudar tan rápido.
Excellent customer service
By Jorge Ramirez de A.
Response from Dossier· Sep 23, 2025
Great perfumes deserve great service, right, Jorge? We’re so glad it all lined up perfectly for you!
Corrected my order immediately. Very satisfied
By Kimbereid
Response from Dossier· Sep 23, 2025
That’s how it should be, Kimbereid! Quick fix, no stress, and back to enjoying your scent.
