Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Compré el Powdery Coconut y me agradó el aroma. Quedé más que satisfecha con el buen servicio y excelente atención que dieron en seguimiento a mi pedido. Sin duda eso habla muy bien de Dossier, 10/10! 🙌🏻 Gracias Eva y Jessica por el seguimiento!
By Alejandra H.
Response from Dossier· Oct 24, 2025
Alejandra, ¡qué emoción leer esto! Nos alegra mucho que tu experiencia haya sido tan buena. Gracias por compartir ese 10/10 con nosotros.
I love their perfumes. I got four in total and I’m in love with the three of them. The other one is nice. It’s just not strong enough for me. I’m always receiving compliments and how beautiful I smell with great power
By Sarah C.
Response from Dossier· Oct 24, 2025
Sarah, sounds like you’ve built yourself a little scent wardrobe there! Three keepers out of four is a total win. And those compliments? Always the best part of wearing Dossier!
Whoever helped in correcting the address did well, the nightmare started with your delivery services and the stupidity from the people that assisted me in the last instance, they made my experience a nightmare, they even dared to lie to my face, I had to correct them several times, did not listen to what I had to say and in the end the whole thing was not worth a thing by the packaged like I said was never received, they delayed everying, and to add to the offensive experience they made me feel like a beggar by offering a 10% discount, that's incredible, such a horrible experience like this should have a better compensation than that, in any case I'm horrified by the services, I'm not buying anything from you and I do not recoment this horrible experience to anyone else Update : this is from a month ago, if you are not solving anything please refrain from adding nonsensical bs to this thread, and stop this harassment, I’m already horrified by you all
By emmanuel J.
Response from Dossier· Oct 24, 2025
Hello Emmanuel! Sometimes things don’t go perfectly with deliveries, but our team truly works hard to sort everything out as quickly and respectfully as possible. We just ask that communication stays kind, since everyone involved is doing their best to help. If there’s still something unresolved, our support team’s always available to review it and make sure everything’s properly addressed.
I want to thank Adrian for making things an absolute breeze. He was responsive, professional and helped with my situation (Missing package). I appreciate you guys at Dossier and will definitely be back in the near future.
By Marc L.
Response from Dossier· Oct 24, 2025
Hey Marc! Missing packages can be a headache, so we’re really glad it turned into an easy fix. Thanks for the trust and the kind words; we’ll be ready when you’re back for more!
Sus productos son de excelente calidad y su atención al cliente es eficaz
By Jessica G.
Response from Dossier· Oct 24, 2025
Jessica, mil gracias. ¡Qué lindo saber que disfrutaste tanto de la experiencia completa! ¡Esperamos verte pronto por aquí otra vez!
Excelente atención al cliente
By Monica C.
Response from Dossier· Oct 24, 2025
Monica, gracias por compartir eso. ¡Qué gusto saber que te sentiste bien cuidada!
Quick and helpful customer service.
By chelsey W.
Response from Dossier· Oct 24, 2025
Chelsey, that’s what we like to hear: fast help, no hoops to jump through. Thanks for the kind words! 🌸
I’ve been a Dossier member for one year. The perfumes are wonderful! I’ve learned the best quality perfumes don’t bother my allergies. So if you love a perfume like Chanel Chance but it makes you physically ill - the Dossier impression is definitely one to try. When I score the perfumes or customer service both deserve 5 stars. (Thank you Adrian!) Scoring the technology/website is more like 3 stars. I’ve needed customer service assistance at least 4 times. The last two times it’s been related to making exchanges. This function/process on the website is glitchy. It took 5 attempts to get the information entered because the system wasn’t registering my selections for exchange. Then as another customer noted, the system tried to charge me for the 2 exchanges without crediting me for the 3 returns. Being a Dossier customer does take some patience. The quality/value make it worth it.
By Heather
Response from Dossier· Oct 24, 2025
Heather, first off...one whole year? That’s amazing! Thanks for sticking with us and sharing such thoughtful feedback. Totally hear you on the tech side, and we’re on it. Your patience means everything 💛
