Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Great company and superior customer service. Thanks Dossier You guys rock:)
By Paul D.
Response from Dossier· Oct 24, 2025
Paul, you rock right back at us! We’re seriously so thankful for the love and that awesome energy. You made our day!
Actually didn’t have a good initial experience but the customer service here is so helpful .
By Oh
Response from Dossier· Oct 24, 2025
Thanks for giving us another shot! We love a good comeback story, and we’re happy the team turned it around for you 🙌
The wonderful customer service reps rectified my situation well and I was happy to be appraised of the situation every step of the way. Truly an excellent company that values their customers.
By Raleigh H.
Response from Dossier· Oct 24, 2025
Raleigh, you totally got us smiling! We really do care about every single customer, so your words mean a lot 💫
It took a little while to get to a solution but everyone I connected with at Dossier was helpful and I'm getting sent a replacement bottle which is fair. My Ambery Saffron fragrance went off after a year but I think this is an anomaly and it is a really beautiful fragrance.
By Jillian
Response from Dossier· Oct 24, 2025
Jillian, really appreciate your patience while we got everything sorted! Glad things ended on a high note and you’re all set now.
Received the wrong item and they quickly resolved the issue! No hassle on my end to get it solved.
By Lauryn B.
Response from Dossier· Oct 24, 2025
Fixes without a headache? Lauryn, that’s exactly how we want every oops moment to go: fast, smooth, and stress-free 🙌
I was very pleased with the quick and helpful response
By Elizabeth R.
Response from Dossier· Oct 24, 2025
Elizabeth, hearing that made us smile! We know how nice it feels when things get handled right away, so we’re happy it all went smoothly for you 💛
Customer service always responded quickly and assisted in an exchange. I was very happy with the service I received.
By Rachel H.
Response from Dossier· Oct 24, 2025
Rachel, that’s awesome to hear! Exchanges can be tricky sometimes, so we’re happy it felt easy and supportive on your end 🙌
La atención al cliente por parte de Dossier es inmediata (días hábiles), son muy amables y te explican súper bien para hacerte sentir seguro al momento de tu compra.
By Fátima C.
Response from Dossier· Oct 24, 2025
Fátima nos llena de alegría al leer esto. Saber que te sentiste acompañada y tranquila durante tu compra es justo lo que buscamos. ¡Gracias por tu confianza!
