DocosReviews of docos.us

I’m really happy with this lamp! Assembly was a little challenging, but now that it’s all put together, it looks fantastic in my room.

This is a gorgeous lamp that gives off such a warm, comfortable glow. It adds a lot of character to the space, perfect for both cozy mornings and evenings.

Terrific company. Dining room chandelier arrived in a Fort Knox style mini-crate to prevent shipping damage. The product is sturdy, attractive, and heavy (these days lights can be flimsy). I’m guessing it’s half the price it might have been in a brick and mortar. Prompt customer service. This company is a winner, and they will be my first stop for lighting in the future.

I love this little light! It provides just enough light for my small table, and the color is a beautiful match for the room's decor.

I thought I sufficiently checked out this company, but boy was I wrong. They're selling low-quality knockoffs. After finally arriving after two solid months, my package did not include the necessary hardware (the item description clearly stated that two hooks would be included) nor any instructions. The PDF of "instructions" on the site is literally two steps and basically amounts to "install the lamp." I'm so disappointed I fell for this. Before you buy anything from this company, check Etsy. I found a real version of the pendant lamp I bought for HALF the price.

This company is a scam.

I received a hover lamp and once I opened the packaging to install there were no instructions and none of the parts fit in any manner that would allow for installation. I have been in an endless loop with customer service to resolve the issue. They can’t supply any instructions for the lamp for installation only similar types of lamps. I asked for refund and they expect me to pay for shipping back to China. I would not recommend purchasing anything from this company unless you are ok with not being able to return faulty product. Buyer be warned

I paid for expedited shipping and after a month of no response or follow up from customer success, I finally got someone on the phone to refund me the shipping fee. They then said it would be another month before my product shipped even though if I originally ordered with standard shipping, it should’ve already arrived. Customer success kept sending me emails that were likely copy and pasted from a template. The tracking information did not work. We finally got the product months later and the ceramic is pulling the fixture out of the wall. There are no instructions for install. We are making it work because after this shit show of a process to just receive the product, I cannot imagine what returning it would look like. I would highly recommend looking elsewhere. Re their response: what they are again ignoring, is how the product has not arrived in the window we paid for with expedited shipping. I understand how refunds work and I’m not dumb. 4 weeks and no tracking information is not in line with the 1-2 week promise from expedited shipping. Please stop gaslighting people and only acknowledging aspects of a dispute that you feel comfortable responding to. Accountability is cool.