DocosReviews of docos.us

Response from Docos· May 14, 2026

Thank you so much for your kind words! We’re really happy to hear that we were able to quickly correct the order issue and make the process smooth and stress-free for you. Providing personal support and fast solutions is always our goal! We truly appreciate your support and look forward to serving you again in the future.

Response from Docos· May 3, 2026

Hi, Oh my goodness, thank you so much for such a glowing review! You just made my entire week! 🥹 I am beyond happy to hear that you love your two new lights. It was honestly such a pleasure assisting you, and being called a "rockstar" by a customer as kind as you is the best compliment I could ever receive! We’ve worked really hard as a team to make sure our customer service is as bright as our lighting, so hearing that you noticed those changes means the world to us. I’ll be sure to share your sweet words with the rest of the team—they’re going to be so encouraged! Thank you again for your trust and for being so wonderful to work with. If you ever need anything else or just want to share a photo of how the lights look in your space, I’d love to see them! Warmly, Hazelle Docos Support Team

Response from Docos· Apr 24, 2026

Hi there, Thank you so much for your kind words! We’re really glad we could catch that in time and save you the trouble—it means a lot to know our team made a difference. If you ever need anything else, we’re always here to help! Warm regards, Hazelle Docos Customer Service Team

Response from Docos· Apr 23, 2026

Dear Lauren, Thank you so much for sharing such a detailed and thoughtful review! We are truly honored to play a small part in your new home build. It was a pleasure assisting you throughout the process, and we are thrilled that the Porcelain Indigo Wall Lamp met your design expectations and quality standards. We believe that great communication is just as important as a great product, so we’re happy we could support you from start to finish. We can’t wait for you to see the sconce glowing in your brand-new kitchen! Thank you for choosing Docos and for your kind words. Best regards, Hazelle Docos Customer Team

Response from Docos· Apr 10, 2026

Dear Dave, Thank you so much for taking the time to share your experience! We are thrilled to hear that our team was able to provide the detailed support you needed within such a short timeframe. At Docos, we understand that finding the perfect lighting is about more than just the fixture itself—it's about how it works in your specific space. We’re glad the technical guidance and bulb recommendations helped you achieve the perfect glow for your lamp. Your professional appreciation means the world to our small team, and it motivates us to keep going the extra mile for our customers. We look forward to being part of your future lighting projects! Warm regards, Hazelle & The Docos Team

Response from Docos· Apr 4, 2026

Hi! Thank you so much for the 5-star review! We’re thrilled to hear you're loving your new lights! We definitely aim for "super nice," so it’s great to know they hit the mark. While the shipping can take a little extra time since our pieces are often custom-made or coming from afar, we’re so glad you feel they were worth the wait. Thanks again for your patience and for choosing Docos! Enjoy the new glow!

Response from Docos· Mar 10, 2026

Thank you very much for taking the time to share your feedback on Trustpilot. We fully acknowledge that this shopping experience fell short of your expectations. We sincerely apologize once again for the significant frustration and inconvenience caused during our initial interactions, which stemmed from our failure to provide a sufficiently clear and professional explanation regarding our measurement standards. We admit that errors occurred in our communication during the resolution process, and we failed to provide you with a satisfactory solution right from the start—a standard of service that Docos certainly does not aspire to. We are deeply grateful that, during our subsequent exchanges, you gave us the opportunity to rectify our mistakes. We are delighted that we were ultimately able to reach a mutual agreement. Through a 50% partial refund, we were able to assist you in resolving the issue of replacing the glass shade within your budget, ensuring that this pendant light can remain a part of your home. Your feedback is invaluable to us; it serves as a crucial reminder that we must be even more rigorous in how we list product specifications and handle our after-sales service. We have already refined our internal processes based on your suggestions to ensure that similar misunderstandings do not occur in the future. Should you have any further questions or require additional assistance, please do not hesitate to contact us directly at [email protected]. We sincerely hope to have the opportunity to provide you with a superior and smoother service experience in the future.

Response from Docos· Feb 28, 2026

Dear Jay, Thank you for sharing your feedback. We take such concerns very seriously. We have conducted a thorough search of our system, but we are currently unable to locate any order associated with your name or this review. To help us investigate your specific situation and provide a fair resolution, could you please provide your order number? We would like to clarify that while our design and administrative offices are located in the US and UK, our specialized manufacturing facility is based in Asia to ensure artisanal quality. We sincerely apologize if there was any confusion regarding the return logistics or the bulb specifications of your fixture. Once we have your order number, we can look into the product listing you mentioned and work with you directly on a solution that doesn't involve prohibitive shipping costs. We look forward to your reply. Best regards, Miya Customer Service Team.