Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
71 reviews
DocosSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Docos designs made-to-order lighting with a natural, sculptural feel: hand-woven rattan and abaca pendants, glass disc chandeliers, travertine and stone ceiling lights, ceramic statement pieces and warm wood fixtures for kitchens, dining rooms, bedrooms and entryways.Most Docos fixtures are made to order. Each light is produced and quality-checked at our 12,000 m² (about 129,000 sq ft) facility in Guangdong, China, working with specialist workshops for glass, stone, fiber and metal, and then shipped to you. Because pieces are built for each order, delivery takes longer than for warehouse stock; the product page and your order emails show what to expect. Some items are stocked in the US for faster delivery, and when an item is in US stock, the product page says so.Our customers are homeowners, interior designers and hospitality projects, so many designs can be made in custom sizes and finishes. Every listing gives full dimensions, materials and bulb details, and our team can help with sizing and installation questions before you order.Checkout is handled securely through Shopify. You have 30 days to return an item, with no restocking fee, and our fixtures carry a 1-year warranty. Our support team replies within 1 business day at [email protected] or +1 800-716-3167.We read every review, good or bad, and reply to them. If something is not right with your order, contact us and we will work with you on a fix.
Docos (docos.us) has 71 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 29 reviews with 5 stars · Clear filters
Very unique and beautiful chandelier. Most importantly, great customer service.
By Oksana Carlson K.
Response from Docos· Oct 21, 2026
Thank you so much for your wonderful review! We're delighted that you love your chandelier. Your kind words about our customer service mean a lot to us. We truly appreciate your support!
We ordered a beautiful clay pot for my daughter’s ninth anniversary. While it took some time to be delivered the communication as to its status was excellent and my daughter and her husband are thrilled with their gift.
By Jana W.
Response from Docos· Oct 21, 2026
Thank you so much for your lovely review! We're so happy to hear that your daughter and her husband loved their anniversary gift. We really appreciate your patience while it was on its way, and we're glad our updates helped keep you informed. Thanks again for choosing us for such a special occasion!
I am still waiting on the arrival of my product, but so far my experience has been excellent. I messaged customer service asking for verification on the size of the canopy of a pendant light. The response was a size that was too small for my space. I by the off chance asked if they had an option that would fit my space, and they went above and beyond reaching out to their warehouse to see if they did, then confirmed they could put that one on my fixture. They also did this all at no additional cost. One of the things that made that communication so smooth and easy was how quickly and frequently they responded and provided updates.
By Ceiling L.
Response from Docos· Jul 28, 2026
Hi, Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are so happy to hear that our team was able to support your project. At Docos, we understand that lighting is not just about the fixture itself, but also about how perfectly it fits your space. We’re always happy to look into special requirements, coordinate with our production team, and find the best possible solution for our customers. We’re especially glad that our communication and updates made the process easier for you. Our goal is to make every step of your lighting journey as smooth and enjoyable as possible. Thank you again for your trust and patience while waiting for your order. We hope you love your new pendant light once it arrives, and we would be delighted to help you again with any future lighting projects! best regards Hazelle Docos Support Team
I’ve purchased from Docos Lighting twice and on each occasion I wanted additional information before placing my order. The team of representatives is outstanding in their product knowledge and in their quick response time. They made it extremely easy to make my selections. And, of course, there are the actual lamps themselves - all beautifully designed and crafted with excellence! I highly recommend them!
By John
Response from Docos· Jul 12, 2026
Hi there, Thank you so much for taking the time to share such a wonderful review! Hearing that you have chosen Docos for your lighting needs twice now truly makes our day. We always aim to provide quick, knowledgeable support to help make finding the perfect fixtures a smooth and effortless experience, so it is incredibly rewarding to know our team hit the mark for you. We are also absolutely thrilled that you are loving the beautiful design and craftsmanship of the actual lamps in your home! Your high recommendation means the world to us. If you ever have any questions or need a hand with future lighting projects, we are always right here to help. Warmly, Hazelle Customer Service Team
Was a little nervous about this site, but the customer service was solid - Hazzele was great
By Max
Response from Docos· Jul 11, 2026
Hi there, Thank you so much for taking the time to share your feedback on Trustpilot! I completely understand feeling a bit nervous when trying out a new website, so it truly means the world to me that you gave us a chance. I am so happy I could be there to support you and ensure you had a solid customer service experience from start to finish. If you ever need any help with your lighting in the future or have any questions at all, please feel free to reach out to me anytime. Have a wonderful day! Warmly, Hazelle Customer Service Specialist
We received a lamp that was expected to come fully assembled. It arrived needing to be assembled by an electrician. Customer service was great help to coming to a solution.
By Kimberly
Response from Docos· Jul 8, 2026
Hi there, Thank you so much for taking the time to leave such a kind review! Many of our fixtures are shipped safely disassembled to protect the craftsmanship and ensure they arrive without transit damage. We completely understand how this can feel unexpected when you're excited to unbox your new light. I’m thrilled to hear that our support team was able to provide a smooth, stress-free solution for you. We truly appreciate your thoughtful feedback and your support. Enjoy your gorgeous new lighting, and please don’t hesitate to reach out if you ever need anything else! Warmly, Hazelle Customer Service Specialist
Customer service was incredibly responsive and flexible. They worked with me to modify my chandelier order mid-stream. They are a trustworthy group.
By Greg M.
Response from Docos· Jun 26, 2026
Thank you so much for your kind feedback — we truly appreciate it. We’re very happy to hear that you had a positive experience with our customer service and that we were able to support you throughout your order process. If you need anything else in the future, we’re always here to help. Warm regards, Hazelle Support Team
Shipping takes a little while, as the items are coming from overseas, however, it was worth the wait! My ceiling light is BEAUTIFUL! I love it. It was tricky to put together, but once we did, it really added something to my room. A few months later, I was cleaning my light, screwed on the glass fixture too tight and cracked it. I reached out to customer service and they sent me a new part for free. They responded instantly. It was a great customer service experience. I see people complaining about how the pieces are cheap feeling -- yeah, they are cheap in price and they look amazing, so they might feel cheap? You're paying for the style and the look, and afterall, it's a light fixture, so you don't need to be touching it.. Haha I love my light fixture. I'll be purchasing from this site again :)
By Lauren from Las V.
Response from Docos· Jun 17, 2026
Thank you so much for leaving such a warm and thoughtful review. We are truly delighted to hear that you love the ceiling light and feel the wait was worth it. We also sincerely appreciate your patience during the installation process and your understanding regarding international shipping. It means a great deal to us to know that our customer service team was able to provide prompt assistance, ensuring a smooth replacement of parts. Thank you once again for your trust and for recognizing our service. We look forward to serving your lighting needs again in the future. Best regards, Hazelle Docos Team
