Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,265 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2004 Direct Home Medical provides a premium range of sleep, oxygen and asthma therapy products to customers across the United States. We're here to help so give us a try. We like to make a big impression with swift service, low prices, quali...
DirectHomeMedical.com (directhomemedical.com) has 1,265 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,265 approved reviews, newest moderated first
We have been purchasing my husband’s cpap supplies from Direct Home Medical for years. This is because staff is always professional and helpful. Order arrives in a timely fashion and to date has always been accurate. Thank you!
By Denise
My first order from you which arrived when due, it fit perfectly and most of all there was no shipping charge. Item was also reasonably priced and I am extremely satisfied.
By Mabel R.
Product as advertised
By Matthew P.
The experience was what I expected. Courteous and knowledgeable staff. Your company really looks to meet my needs. I've been purchasing from DHM for several years. Thank you for your service. William Cook
By WILLIAM C.
Direct Home never fails to deliver exactly what I ordered often earlier than stated. I've never had a problem dealing with this company.
By Terry B.
I received exactly what I ordered, price was very reasonable and delivery was prompt. Very pleased !
By Faith H.
I had a VERY difficult time getting my supplies. The person who I spoke with was unhelpful. I had to spend 2 days and hours in the phone to resolve getting my supplies a couple of days early. I asked to speak to a supervisor and no one ever called me. Felt very disappointed! In the end I got what I needed- due to my persistence —-but it did not seem like anyone was trying to help me. Very frustrating.
By AMANDA H.
InitialIy, I was pleasantly surprised to find this company's website is quite easy to navigate considering the huge breadth of product it contains. However, I don't believ my purchase would have been finalized except for the terrific assistance I received by phone from this company's Service Rep, Gina. She was an amazingly patient listener which I have found to be increasingly rare, of late. She answered my numerous questions directly and thoroughly which, in turn, reassured me she was eminently knowledgeable about the specific type of cannula and connector I'd been searching for an incredibly long time. In fact, I do believe I'd be googling, still, if it hadn't been for Gina's unwavering committment to answer directly; communicate simply and; allow me moments to absorb what she was conveying. In fact, I don't believe any amount of AI training a robot might complete, will ever effectuate the level of customer satisfaction I experienced with this purchase.
By Judith J.
