Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
220 reviews
DirectDeals, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
22 years of Trust. Established in 1999, DirectDeals was founded in a philosophy of fairness and trust. We work closely with our distributors, vendors and partners to ensure we have access to the latest high quality products to offer, while providing our customers with manufacturer direct pricing and the best customer service in the industry. No one provides better prices on the highest quality product with world-class customer support. That's why over a million customers have shopped at DirectDeals.
DirectDeals, LLC (directdeals.com) has 220 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
220 approved reviews, newest moderated first
Successfully downloaded, installed and activated my copy of windows 7. Always my go to source for software. Has worked very well multiple times in the past
By Redman
Response from DirectDeals, LLC· Aug 11, 2021
Thank you for the review, Redman. We are happy your Windows 7 installation was smooth. We appreciate your business and look forward to working with you again and again.
We always come here for our licenses. Never had any issue obtaining and utilizing them! Always great customer service from them!
By Justin
Response from DirectDeals, LLC· Aug 6, 2021
Thanks for the review, Justin. For more than 22 years, DirectDeals has been serving awesome customers like you. You are the best part of our company and we look forward to working with you again in the near future.
Bought 2016 Project.. Key didnt work... Got upgraded supp to 2019.. and new key still didnt work
By NA
Response from DirectDeals, LLC· Jul 30, 2021
Mr. Smyt. I have reviewed the support ticket and apologize for the failure in support. Retail Project 2016 and 2019 do not run in a server environment and we suggested the OLP product instead, but never received a follow-up response. We stand ready to assist you to resolve the issue or refund your money. Please contact us.
I needed a Windows Server 2019 license quickly and the price was great. The download and product key were sent to me within minutes. It was a great experience and I will use them again.
By Richard
Response from DirectDeals, LLC· Aug 16, 2023
Thanks for the review, Richard. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.
You were fantastic with the scenario I was faced with. I needed Remote Desktop user licenses on an account I took over from another IT provider that wasn’t keeping up with the end user needs. I ordered the license late Sunday and I had the license key I needed by 8 am Monday. This allowed multiple users to be able to access their Remote Desktop profile by 830 AM Monday morning. Great job! Definitely will be using you going forward.
By Donald
Response from DirectDeals, LLC· Jul 27, 2021
Thanks for the awesome review, Donald. I'm glad we were able to help you quickly on the weekend. While our actual offices are closed, we do have agents that monitor the incoming requests and we do our best to resolve issues as quickly as possible. Thanks again for being the best part of DirectDeals. We look forward to working with you again very soon.
I’ve successfully relied on DirectDeals for many years for both the business computer network I am responsible for, as well as my personal computer network. In all, over 40 servers/PCs. DD has been unfailingly prompt (within 20 minutes of ordering) in delivering the various software. The instructions for downloading & installing that come with each emailed software is concise and correct. The one time I screwed up using an Office Key, DD’s customer service via email was quick to reply and allow me to recover even though it was MY mistake in deploying it.
By System A.
Response from DirectDeals, LLC· Jul 21, 2021
Thank you for the awesome review. We appreciate your business and are humbled by your review. We will always strive to make things right for you and every other customer who trusts DirectDeals with their purchases. Our customers are the best part of DirectDeals and we look forward to working with you again in the very near future. Thank you.
Good look!!!!
By Clau
Response from DirectDeals, LLC· Jul 13, 2021
Thanks for the review, Clau. Short but sweet. We are doing some upgrading and revamping of the site. Come back and check in on occasion and let us know how we are doing. Thanks for being the best part of DirectDeals.
Transaction was easy. However they did send me the wrong Product Key which I sent an email of notification. They were on it and was able to get the correct key the next working day since it was 4th July. Very happy with the communications I got on this and the end product.
By Richard
Response from DirectDeals, LLC· Jul 6, 2021
Thanks for the awesome review, Richard. We appreciate the patience you had with us over the holiday. We are glad you got the right key and everything is working now. Thanks for trusting DirectDeals, and thanks for being the best part of our company.
