Krielow was knowledgeable, kind
Krielow was knowledgeable, helpful and provided all I needed.
By Carole
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
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Digital Custody Solutionsin an Analog Investment World.We believe everyone should have access to alternative retirement investments like cryptocurrencies, real estate, and more.We provide a straightforward approach to help individuals achieve their retirement goals.We’re evolving what it means to have a self-directed IRA (SDIRA). We believe in eliminating barriers and opening retirement possibilities through a wide range of assets and trust administration services.
digitaltrust.com (digitaltrust.com) has 451 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
451 approved reviews, newest moderated first
Krielow was knowledgeable, helpful and provided all I needed.
By Carole
very professional and one on one experience. Thanks Krielow Chamberlain
By Linda M.
Excellent customer service, will always resolve the issue no matter how complicated. Also very consistent service, never had a bad experience.
By ROBERT C.
Leslie Anna Connally was very helpful. She listened carefully to my request, was competent assembling the data I requested into an easy to understand attachment. She even added sub-categories that were parsed nicely for my data analysis without me having to request. Great asset on the Digital Choice team
By Marty B.
Brittiany Cole was very knowledgeable and pleasant to speak with. She quickly answered my question.
By Doug F.
Krielow Chamberlain did an awesome job walking me through several different actions that I needed to take with regards to my account with Digital Trust. He listened, informed me of my options and provided links to supporting the documents requiring my action.07
By Alain F.
good service attentive and cordual.
By Carroll
Ms. Hugentobler was the last representative I contacted in a three-part "saga" involving a simple transfer of funds in the custody of Digital Trust to my account. What can I say? We live in the Administrative State, public and private. Implications: (1) NOTHING happens based on verbal representations; (2) one can NEVER supply too much documentation, of course in written form; and (3) while an exclusively digital interface may be efficient for DigitalTrust--and, perhaps, a regulatory necessity--for users of certain age, it is niether "intuitive" nor "user-friendly".
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