Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Digital Custody Solutionsin an Analog Investment World.We believe everyone should have access to alternative retirement investments like cryptocurrencies, real estate, and more.We provide a straightforward approach to help individuals achieve their retirement goals.We’re evolving what it means to have a self-directed IRA (SDIRA). We believe in eliminating barriers and opening retirement possibilities through a wide range of assets and trust administration services.
digitaltrust.com (digitaltrust.com) has 451 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 7 reviews with 4 stars · Clear filters
Agent understood and spoke clear English. Agent was knowledgeable, courteous and resolved my issue efficiently.
By Lester
Response from digitaltrust.com· May 26, 2026
We're so glad you're enjoying the Digital Trust experience, Lester! If you have anymore questions in the future or if we can do anything to enhance your experience, please don't hesitate to reach out at 800-777-9878.
Krielow knew what he was doing. He immediately got me to replace my CC for one that wasn’t expired.
By Chris P.
Response from digitaltrust.com· Apr 29, 2026
Chris, we're so happy to hear Krielow was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
When everything runs smoothly, you don't get to test the process. We had a little "hitch in the gitalong" and I was just blessed that Krielow Chamberlain answered my call. It did take a little time, but he was able to resolve my challenge in a manner that should keep the process smooth in the future for me as well as for other patrons.
By Linda
Response from digitaltrust.com· Apr 8, 2026
Linda, we're so happy to hear Krielow was able to assist your needs. We appreciate your patience during our busiest season: Tax Season! Please don't hesitate to reach out to us again if you need any further help.
Customer service was quick and efficient in spite of a software glitch that caused the issue.
By Stephen C.
Response from digitaltrust.com· Mar 23, 2026
Stephen, we're sorry to hear that you had a less than stellar experience due to the software glitch, but we are glad to hear our team was able to assist you through the difficulties. If you need anything else please don't hesitate to reach out.
Brittiany Cole did what she could to help me resolve my issues. Unfortunately the issued needed to resolved at my LLC first.
By Mike
Response from digitaltrust.com· Jan 6, 2026
Mike, we're sorry to hear there's more needed to resolve your issue, but should you need anything else, please don't hesitate to reach out at 800-777-9878.
Very helpful.
By Gail
Response from digitaltrust.com· Dec 8, 2025
Let us know if we can do anything else to improve your experience, Gail!
I appreciate the help from the Digital Trust team on assisting me in filling the Fair Market Form, they were professional friendly. Great Job
By Bubba S.
Response from digitaltrust.com· Nov 17, 2025
Thanks for the feedback, Bubba. Please let us know if we can do anything else.
