Great job
Mr. James Macariola was outstanding. He was quick and efficient in handling the issues I was having.
By Dave
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Digital Custody Solutionsin an Analog Investment World.We believe everyone should have access to alternative retirement investments like cryptocurrencies, real estate, and more.We provide a straightforward approach to help individuals achieve their retirement goals.We’re evolving what it means to have a self-directed IRA (SDIRA). We believe in eliminating barriers and opening retirement possibilities through a wide range of assets and trust administration services.
digitaltrust.com (digitaltrust.com) has 451 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
451 approved reviews, newest moderated first
Mr. James Macariola was outstanding. He was quick and efficient in handling the issues I was having.
By Dave
Nancy Zapata was a great help, very customer oriented, and made my experience very easy and straightforward.
By Elijah
Nancy Zapata is an exceptional, very attentive, customer-needs-oriented Customer Service Agent. She is always quick to respond and finds the best solution.
By Emmanuel G.
Digital Trust and particularly my Customer Service representative, Nancy Zapata, have been excellent for my entire family's four ROTH IRA crypto-investing accounts. DT is very responsive, their website is easy to use, and you can speak to a human when you have questions or issues. I feel well cared for by DT, which is not common for online investment accounts. Thank you, Nancy, for EXCEPTIONAL service.
By LRM
Received a call from James today to inform me of the status of my transaction. He proactively shared with me alternatives for investments in addition to my transaction status. I appreciated the update and information for future use.
By Gary J.
Daniela did a great job guiding me through my transaction.
By Judith L.
Payment through funding the next 6 months of service was put into play and a next meeting for what options to play during the 1st Qtr of 2027 was set
By David R.
I reached out to Digital Trust to see when my transaction would be deposited. Elizabeth called confirming my transaction in a timely manner. I appreciated her quick response.
By Robin