DigiCert, Inc.Reviews of digicert.com

Support agent Fadia was awesome. After they got my order number and common name. They were able to have the certificate issued right away. Thanks

Once i succeed being connected to someone, i got answers to my questions and the agent was able to provide support

The woman was very kind on the phone and took time to answer me and find a solution

I worked with Valerie, who was exceptionally patient and tolerant with me and provided answers to all my problems.

It took 18 minutes to reach a validation support assistant, but she was very helpfull and sent my order to final review. Despite Digicert being much larger corp now than in their early days, their support still gives good vibes.

For many years we bought an ssl certificate from Digicert. We used to pay for each cert when we bought it. This year they introduced a subscription model so that they take the money first and then see if you want the certificate. Due to other changes we did not need the certificate, so I was told "You should be able to cancel your subscription and receive a refund". I did this but I have never received a refund. Any emails I send are left unanswered. Total radio silence from them. Update a few months later: they did process my refund nicely. It just took them a very looooong time. (Thanks Maria!) Upgrading from one to four star.

Great overal support, helpfull and thoughfull help by Wagiedah

The online experience, of buying the certificate, was fine. When the validation step came along it was not as streamlined, and only when I got to work with Jennifer Esterhuizen things got sorted, validation was made professionally and I got the token very fast