Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
344 reviews
Desert Financial Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
Easy web page to use and easy phone app
By B B.
Response from Desert Financial Credit Union· Apr 22, 2025
Thank you for sharing your feedback with us! We're happy to hear you find our website and app easy to use.
Was a fairly simple online process.
By Chris
Response from Desert Financial Credit Union· Apr 23, 2025
We appreciate you taking the time to share your experience, Chris! It's great to hear that you found the process straightforward.
Lady that helped me open the account, she was outstanding, she went over everything in details and explain the whole process. I already have 2 of my kids open a new account as well a week later i opened mine. I will have my wife open her account also.
By Boumediene
Response from Desert Financial Credit Union· Apr 22, 2025
Thank you for your kind words and for sharing your feedback! We're thrilled to hear that you had such a positive experience opening your account. We appreciate your feedback and are glad that our team was able to provide you with the information and support you needed. Welcome to Desert Financial!
My experience with desert financial had been good until my second week of use. I mobile deposited my first full check late Thursday night which I expected to be available at some point on friday, i made 2 small purchases which put me in the negative and I subsequently got charged 3 $30 fees in a 12 hour span which were removed once I called to find out what’s going on but was told that because my account is new they put a hold on my entire check for 7 days because they have to verify the check since I did it by mobile deposit which has now put me in a bad spot for the week with no money. And all they could say is in the future it’s better to bring the check in to the bank or use direct deposit which I already set up it just hasn’t gone into effect. And the kicker is the check I mobile deposited came from the same company I opened the accounts with in the first place. So now I’m stuck being negative $40 in my account until this Friday when they’re supposed to release my funds.
By Brian
Response from Desert Financial Credit Union· Apr 23, 2025
We understand your frustration with the hold placed on your mobile deposit. We strive to provide our members with a seamless banking experience and we apologize that this situation fell short of your expectations. We appreciate you bringing this to our attention, and we will use your feedback to improve our processes. If you'd like to discuss your situation further, please give us a call at (602) 433-7000.
Well informed staff and very helpful
By customer
Response from Desert Financial Credit Union· Apr 22, 2025
Thank you for the thoughtful words about our team! We strive to provide our members with the best possible service, and we're glad you found our team helpful and knowledgeable.
NICE, FRIENDLY, & EFFICIENT 😇🌟
By Simran S.
Response from Desert Financial Credit Union· Apr 22, 2025
Thanks for the 5-star review! We are elated to know that you had such a positive experience with us.
Hunter was very professional & efficient with opening my new account. I appreciate the excellent service!
By Marilyn
Response from Desert Financial Credit Union· Apr 22, 2025
Thanks for the positive review, Marilyn! We're delighted to hear that Hunter provided you with efficient, professional service.
Very friendly,helpful and made me feel welcomed.
By Carlo
Response from Desert Financial Credit Union· Apr 22, 2025
We're so glad to hear you had a positive experience! Thank you for taking the time to leave a 5-star review, Carlo.
