Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
344 reviews
Desert Financial Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
Helpful account representative. She explained the process and patiently answered all my concerns.
By A S A.
Response from Desert Financial Credit Union· Apr 16, 2025
We appreciate your kind words! We're glad you found our team to be helpful and patient.
The employees were so kind and efficient, opening a new account was so easy and comfortable.
By Customer
Response from Desert Financial Credit Union· Apr 16, 2025
We're thrilled to hear you had such a positive experience opening your new account. Thank you for taking the time to share your feedback with us!
I had deposited a check from a Law Firm for a settlement. My deposit would then be held for 7 business days per “Policy”. Had I been informed beforehand I would have deposited it elsewhere. As a result of that ONE oversight I’ve not had the money to pay for repairs on my car. That was the direct cause for the payment over $200 in Lyft fees just to get to work for those 7 “business” days. (In reality: 9 days total since I worked Saturday & Sunday). All to protect your bank from an assumed criminal intent based on people you’ve dealt with in Your Past. This is my first time with this bank. And I question that decision.
By Kevin
Response from Desert Financial Credit Union· Apr 16, 2025
We understand your frustration with the hold placed on your deposit. We strive to provide a secure banking experience for all our members, and our policies are designed to protect against potential fraudulent activity. We apologize that the hold on your funds caused you inconvenience. We recognize that this situation was stressful and impacted your ability to cover essential expenses. We value your feedback and will use it to review our processes and communication strategies. If you'd like to discuss your situation further, please give us a call at (602) 433-7000.
Very nice and informative! I opened an account at Desert Financial Credit Union as I am moving to Arizona very soon. It was easy and convenient for where I will be living! Thank you for making it easy and friendly!
By BONNIE M.
Response from Desert Financial Credit Union· Apr 16, 2025
We're delighted to hear you found the process of opening an account easy and convenient. Welcome to Desert Financial, Bonnie! We wish you all the best in your move to Arizona.
The staff was very friendly and helpful. They made opening an account a very nice experience.
By Dena
Response from Desert Financial Credit Union· Apr 16, 2025
We're so glad to hear you had a positive experience opening an account with us. Thanks for the 5-star review, Dena!
Excellent customer service and patience. Jackie at the Surprise location was amazing!
By Dr. Tresa W.
Response from Desert Financial Credit Union· Apr 16, 2025
Thanks for sharing your positive experience! Glad to hear that you received great service from Jackie and the rest of the team.
Great service and prompt response
By JustAnswer C.
Response from Desert Financial Credit Union· Apr 14, 2025
Thanks for the feedback! We appreciate your kind words and are glad to hear you had a positive experience.
Kind people work there and they do their job well and proficiently.
By Brenda
Response from Desert Financial Credit Union· Apr 9, 2025
We appreciate your kind words and are delighted to hear you had a positive experience. Thanks for choosing Desert Financial, Brenda!
