Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
344 reviews
Desert Financial Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
Good communication through the setup process.
By Geoffrey
Response from Desert Financial Credit Union· Apr 30, 2025
Thank you for the 5-star review, Geoffrey! We appreciate you taking the time to leave a positive review.
Customer service given at Apache Jujnction locatiinon.
By Arthur
Response from Desert Financial Credit Union· Apr 30, 2025
We appreciate you taking the time to share your experience. If there is anything we can do to improve, please let us know! You can also give us a call at (602) 433-7000.
Cameron, because he made opening a new account seamless!
By Teresa
Response from Desert Financial Credit Union· Apr 30, 2025
We're thrilled to hear you had a positive experience opening your new account and appreciate your kind words about Cameron and his exceptional service. Welcome to Desert Financial!
Muy contento con la atención que me brindaron Grasias
By Liuber
Response from Desert Financial Credit Union· Apr 30, 2025
¡Gracias por compartir tu opinión! Te lo agradecemos.
The associates were very nice and we had no problems.
By Dennis
Response from Desert Financial Credit Union· Apr 30, 2025
Thanks, Dennis! We appreciate your kind words and are glad to hear you had a positive experience.
Hunter was very helpful. I appreciate his fastness’s and efficiency
By Audria
Response from Desert Financial Credit Union· Apr 30, 2025
We're so glad to hear that you had a positive experience with Hunter. Thank you for the 5-star review!
On line banking was not easy to setup
By David
Response from Desert Financial Credit Union· Apr 30, 2025
We're sorry to hear that you found Online Banking set-up to be more difficult than expected. We strive to make our services user-friendly and will take your feedback into consideration as we continue to improve our services.
Great experience
By Denise
Response from Desert Financial Credit Union· Apr 30, 2025
Glad to hear it, Denise! Thanks for sharing.
