Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
30 reviews
DermawellSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dermawell is a beauty-tech brand specialising in science-backed facial sculpting and anti-aging solutions.Our mission is simple: to help people feel confident in their skin with results-driven tools that lift, firm and rejuvenate—without needles, downtime, or expensive clinic visits.We’re best known for our 3-in-1 LED Facial Sculptor, combining red, green and blue light therapy with EMS microcurrent for visible improvements in puffiness, jowls, jawline definition, wrinkles and overall skin tone. Every device is designed with safety, quality and long-term skin health in mind.At Dermawell, we believe great skincare should be accessible. That’s why we offer fast worldwide shipping, a 60-day money-back guarantee, and a dedicated customer support team ready to help with anything you need.Join thousands of customers who trust Dermawell for their daily glow, contour and self-care routine.
Dermawell (dermawellmd.com) has 30 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
30 approved reviews, newest moderated first
Have used this for several weeks now and can definitely see improvement in smoothness of neck area. Easy to use, and like the three levels of light therapy. Use green on neck and jaw, and red on forehead area. The Dermawell serum is very effective to aid tool in gliding smoothly over skin. Ordering process was good, and was kept informed about order status.
By Frances
I had experience with red light therapy in the past so I knew I would like it. I can see changes in my smile lines. I used the green light treatment yesterday and my face did seem brighter yesterday. I was quite pleased. I wish I'd known about this 10 years ago.
By Barb R.
Stopped working and no one will get back to me
By Nettie
Response from Dermawell· Jun 16, 2026
Hi Nettie, we're truly sorry to hear this. We understand how frustrating it is when a device stops working and you feel unheard. Unfortunately, we weren't able to identify your order from this review alone, as no email address or order number was provided. We'd genuinely love the opportunity to help make this right. Please send us your email address or order number so we can locate your order and assist you as quickly as possible. Our team is actively reviewing product quality concerns, and your feedback is important to us.
I’ve only had the device for about a week so it’s not enough time to make an authentic review. However, my charging cord does not work. I’ve had to use a different charging cable.
By kittykazbigpond.net.au Karen W.
My online purchase was easy and the website is clear, transparent and informative. I received my products within the given time frame and love the bonus gifts.
By Dawn M.
Well, it’s been almost a month since I placed my order and still have not received the product. I’ve reached out via email asking for help in locating my order with no response. Did not know this item was coming from China, it is not being shipped from within the U.S. I know this takes extra time but this amount of time is ridiculous. Customer service is awful at best.
By T X.
Response from Dermawell· Jun 16, 2026
Hi T X, we're truly sorry to hear about your experience. Waiting nearly a month for your order and feeling like your emails have gone unanswered is understandably frustrating. We sincerely apologize for the delay. While some of our orders do ship internationally, we understand that the wait has been much longer than expected in your case. Unfortunately, we aren't able to identify your order from this review alone. If you could please send us your email address or order number, we'd be happy to look into this immediately and provide an update or solution. We appreciate your patience and hope you'll give us the opportunity to make this right.
I have not recieved my purchase,when i emailed them as i felt like they were a fraudulant company and was going to contact my bank for a refund i was assured they werent but still havent recieved my purchase and have no up to date shipping or delivery details,i recieved a Yodel tracking 10 minutes after placing my order and now nothing. Please dont waste your time or money on this company,they are fake, no goods just want your money and as i dont have a lot im upset that not only have i lost my money im too scared to order elsewhere incase it happens again,i just hope my bank can get my money back
By sue S.
Response from Dermawell· Jun 16, 2026
Hi Sue, we're truly sorry to hear about your experience and understand why you'd be upset and concerned. We want to assure you that we are a legitimate company, and we've already reached out to you because we'd like the opportunity to help resolve this. Shipping delays and limited tracking updates can be incredibly frustrating, and we sincerely apologize for the worry this has caused. Please check your messages and reply with your order details so we can review the status of your shipment and work toward a resolution as quickly as possible. We genuinely want to make this right for you.
I received a faulty unit - charging port was crooked and unable to charge. I emailed for 2 weeks trying to solve the issue - they wanted me to send the unit back AND pay for return shipping. They wanted a video of me trying to plug in the charger - i sent the video. They wanted ANOTHER video. Yeah, not happening. After several weeks of emails, they finally decided I could either get a refund or another unit. No thanks…just credit my card. Cheaply made product, terrible customer service!
By customer
Response from Dermawell· Jun 16, 2026
Hi Wendy, we're truly sorry for the frustration and disappointment you've experienced. Your feedback regarding the charging port issue and our support experience is something we take seriously. We've just replied to your email and are looking forward to your response so we can continue working toward a resolution for you. We genuinely appreciate the opportunity to make things right.
