Delta FaucetReviews of deltafaucet.com

I had Delta faucets installed throughout our entire house when we built it 1.5 years ago. I was told that Delta had excellent customer service. I had a faucet handle fail and will only spin without turning on the water. I tried to buy one at Home Depot and couldn't find what I needed. I was told to contact Delta so I did. The first person I spoke with sent me a link to send a picture of the faucet but the link wouldn't work. She asked to put me on a brief hold and we were disconnected. Noone called me back and she got my phone number early in the call. I called back and got a young man who pretty much started the conversation arguing with me that I didn't have a Delta faucet which was a lie. I have a picture of the faucet with the word "DELTA" etched on the spout. After I told him he was wrong all he would say was "after researching the faucet, your faucet isn't a Delta. So, the customer service being so great with Delta is a farce. Just because they say it doesn't make it true. For someone to blatantly lie to me about what brand of faucet I have when I'm looking at the brand name on the faucet is terrible customer service. So, if you like being lied to and argued with by a "customer service representative", buy Delta but don't buy Delta and expect great customer service like I did just to be proven wrong.

I paid more than I normally would have for a faucet because I thought the touchless feature would be worth it. The touchless feature on my delta faucet has NEVER worked. The touch feature has worked but not touchLESS. I watched the videos and made the adjustments they recommended. No improvement. I called Delta, they sent me a new solenoid. I replaced it. Touchless still did not work. Life is busy, so I left it as-is for a few more months. Now the faucet doesn't even turn on (with the handle or touch) until it has been tapped at least 20 times. I just called Delta again. They said they can send me a new solenoid or give me 50% off a new faucet. Why would I pay $300+ for the faucet I have that has NEVER worked properly - toss that money down the drain and pay Delta even more money for a new product from them!?!? Ridiculous. I will never buy a Delta again!

This company is posting ghost jobs. Wasted my time applying for a career at Delta Faucet only to get the following response: We will not be scheduling interviews or moving forward with this position at this time. Thank you for your interest.

Will never buy a DELTA faucet again. Faucet is faulty and they will not replace it. Have to jump through hoops, had plumber out and he said inside it was a weld that is bad, that is why it is leaking and needs to be replaced. Not good enough, they want me to take the faucet apart myself and take a video of the inside and it leaking. I already had the plumber do that, no way am I messing with the faucet, I am not a plumber. What a joke! Lost a good customer.

I have always (since 1959) used Delta because of 1) Product Quality and 2) Lifetime Warranty/Customer Service

Bought a Delta bathroom faucet from Lowes. First, the cold water stopped working a few months after install. A plumber friend says likely it's a bad cartridge. Have only used hot water for months. Recently decided I was going to fix because now the hot water handle is sticking as well - hard to turn. I'm just going to replace it. Same plumber friend tells me to buy Quality - and Delta from Lowes ain't it.

I’m comfortable with network configuration and device setup, so this is not a case of user error or unfamiliarity with connected devices. The Delta VoiceIQ faucet fails at the most basic requirement: maintaining a stable connection during setup. The VoiceIQ module powers on, enters a flashing green state, and broadcasts its network as expected. I can connect to it, but within seconds the connection drops and the device transitions to a flashing red/green state. After that, it becomes unresponsive and cannot complete setup. I validated this across multiple configurations: • Dedicated 2.4 GHz network • Brand new router with separated bands • Mobile hotspot testing • Full power cycles and resets The behavior is consistent every time. This points to a fundamental flaw in the module’s connectivity or firmware, not an environmental issue. A product at this price point should not require this level of effort just to initialize, especially for a core feature. What’s more concerning is that this is not an isolated experience. There is a clear pattern of similar failures reported by other users, which suggests this is a systemic reliability issue. The concept is strong, but the execution is not ready for real-world use. This product adds complexity without delivering dependability. Bottom line: Until the connectivity issues are addressed at the product level, this is not something I can recommend.

My guest bathroom’s Delta faucet began leaking despite very little use. After contacting Delta twice, I found both representatives to be rude and unhelpful. More importantly, Delta refused to honor their "Guaranteed for Life" warranty because I am the second owner of my five-year-old home. It is hard to believe a major corporation can void a lifetime guarantee based on a home sale. Imagine if a car manufacturer voided a 100,000-mile warranty simply because the vehicle changed hands. This feels like deceptive marketing at its worst.